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info tech
info tech, Technician
Category: TV
Satisfied Customers: 15025
Experience:  Television Engineer for many high street outlets 20 plus years experience
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My tv is either locked or frozen. will not respond to remo

Resolved Question:

My tv is either locked or frozen. will not respond to remote
Submitted: 2 years ago.
Category: TV
Expert:  info tech replied 2 years ago.
Hello
Welcome
Thanks for the Question

I will need the model number please found on the back of the set?

Anthony
Customer: replied 2 years ago.

32W3455DB. Toshiba.

Expert:  info tech replied 2 years ago.
Tina how are you viewing TV services through the set?is it aerial/satellite/cable?

Anthony
Customer: replied 2 years ago.

Through sky.

Expert:  info tech replied 2 years ago.
OK can you bring up the sets own menu using the menu button on the sets own remote control or won't it let you?

Anthony
Customer: replied 2 years ago.

It won't let me or as soon as I start wifi dingle disconnected will appear on screen and that's everything frozen.

Expert:  info tech replied 2 years ago.
Tina the firmware has gone bad that runs the mainboard their is only one solution now that is to replace the mainboard, I am not sure if you want to do that?the board I imagine if its available will cost about £40

Let me know please

Anthony
Customer: replied 2 years ago.

its still under guarantee. was only bought in December so ill ring them Monday morning.

Expert:  info tech replied 2 years ago.
Tina yes they will replace the mainboardim not sure if you had a dongle or whatever in there but it may have got corrupted that way

Luckily its under warranty

Let me know if you need more info

A positive rating is appreciated their will be a rating bar with this post thank you

Anthony
Customer: replied 2 years ago.

No it has never had a dingle in at all. Thanks for your help anyway.

Expert:  info tech replied 2 years ago.
OK its just gone corrupt on its own then, not unusual

Have a good day

Anthony
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