How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Shahid Your Own Question

Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 9671
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
33243543
Type Your TV Question Here...
Shahid is online now

Sony KDL 40 WE5 No picture, no sound. Red light repeatedly

Resolved Question:

Sony KDL 40 WE5
No picture, no sound.
Red light repeatedly flashes 5 times.
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.
Shahid :

Hello, my name is***** be happy to assist you. Please allow me to ask you a few questions to diagnose the problem.

Shahid :

How old is the TV and how long it have had the problem?

Customer:

ok

Customer:

2007 or 2008. It has a manufacturing date of 2006 on the back.

Shahid :

OK, was there any storm in area that might caused the problem?

Customer:

This problem arose for the first time last night. Never any previous problems.

Customer:

No storms!!

Shahid :

OK and how long the TV power cord left unplugged from wall socket?

Customer:

3 minutes

Shahid :

Thanks for the info, can you please try to unplug TV for 10 minutes, replug and check if power light still flashing 5 times?

Shahid :

I'm going to pause the chat timer now so you can try it easily.

Customer:

OK. It has been completely disconnected overnight. I will try now!

Shahid :

Wait, if it was unplugged overnight then no need to try it now

Customer:

Missed what you said. I have tried it. Still 5 red flashes!

Shahid :

OK, 5 times flashing light on this TV indicates sub power supply problem on main board and entire main board will need to be replaced.

Shahid :

main board of TV is marked as BA Board

Customer:

Any idea of cost? Sounds expensive!!

Shahid :

let me check, hold on please

Customer:

ok

Shahid :

I found a used BA Board on ebay for 18 Pounds -:)

Shahid :

http://www.ebay.co.uk/itm/Sony-Main-Board-A-1663-964-B-for-TV-Model-KDL-40WE5-/271656954079

Customer:

I would need an engineer as well! Sounds like I have to make a decision? Is it going to be worth it with new tvs being so inexpensive!!

Shahid :

I agree, sounds its time for new TV if repair cost goes more than 50% of new TV price

Customer:

Thanks very much for your help!! Will report excellent service. Cheers.

Shahid :

You're welcome,

Please feel free to respond if you have any additional questions.
A positive rating to answer would be greatly appreciated, please click on smiley face/star on this page then click submit/finish button so I can get credit on website for my work.

Customer:

Will do.

Shahid :

Thank you and good luck!

Shahid, Technician
Category: TV
Satisfied Customers: 9671
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech
Shahid and other TV Specialists are ready to help you
Expert:  Shahid replied 1 year ago.
Our chat has ended, but you can still continue to ask me questions here until you are satisfied with your answer. Come back to this page to view our conversation and any other new information.

What happens now?

If you haven’t already done so, please rate your answer above. Or, you can reply to me using the box below.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Steven

    Steven

    Technician

    Satisfied Customers:

    1270
    Licensed TV repair technician in the US with over 30 experience in the US.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/ST/steven.benoit/2011-4-1_194735_untitled1.64x64.jpg Steven's Avatar

    Steven

    Technician

    Satisfied Customers:

    1270
    Licensed TV repair technician in the US with over 30 experience in the US.
  • http://ww2.justanswer.com/uploads/europro/2009-7-31_232635_DSC02497.JPG euro-pro llc's Avatar

    euro-pro llc

    Technician

    Satisfied Customers:

    1069
    20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,
  • http://ww2.justanswer.com/uploads/mistersony/2010-12-13_235638_conrad2.jpg Conrad's Avatar

    Conrad

    Technician

    Satisfied Customers:

    942
    Training on many types of consumer electronics, training on Sony Samsung and JVC
  • http://ww2.justanswer.com/uploads/AL/alr3d/2012-5-3_143712_14.64x64.jpg alr3d's Avatar

    alr3d

    Technician

    Satisfied Customers:

    764
    tv repair
  • http://ww2.justanswer.com/uploads/PlasmaLCDPro/2009-09-01_011602_techavatar.JPG Flatpanel Guru's Avatar

    Flatpanel Guru

    Lead Technician HD

    Satisfied Customers:

    692
    Factory Trained and Certified on PLASMA, HDTV, LCD, and Bose. Authorized Servicer, 15yrs Exp.
  • http://ww2.justanswer.com/uploads/frep420/2009-06-13_215917_j.jpg Jeff the TV Guy's Avatar

    Jeff the TV Guy

    Technician

    Satisfied Customers:

    691
    10 years expeience in consumer electronics. 3 years experience in DLP, Plasma, and LCD repair.
  • http://ww2.justanswer.com/uploads/callallen/2009-10-26_013927_100_2875.jpg Allen's Avatar

    Allen

    Technician

    Satisfied Customers:

    534
    37 years tv service with Panasonic, Hitachi ,RCA