How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask dresteve2000 Your Own Question

dresteve2000
dresteve2000, Customer Service
Category: TV
Satisfied Customers: 1555
Experience:  Electronics expert.
71208907
Type Your TV Question Here...
dresteve2000 is online now

I recently purchased a Sony 40" TV fromTesco Direct. I live

Resolved Question:

I recently purchased a Sony 40" TV fromTesco Direct. I live alone but as my previous TV was a Sony (an old Trinitron) I thought the previous leads and plugs would be all I needed. I was wrong and I seem to be missing something as my new TV and new DVD Panasonic recorder will not allow me to record programmes.
The message says 'not available' 'connect HDD to USB port' whenever I follow the manual directions for recording.
I have tried Yellow Pages but can only find people who fit aerials. Can you point me in the right direction please?
I really need someone in my area who can set it up for me.
Submitted: 1 year ago.
Category: TV
Expert:  dresteve2000 replied 1 year ago.
dresteve2000 :

Hi, I am A. Stevens here to help with your question!

dresteve2000 :

Could you explain what you mean by aerials?

dresteve2000 :

Can you tell me the model of your DVD recorder and TV?

JACUSTOMER-fd2fn5aa- :

DVD recorder is model dmr-ex768

JACUSTOMER-fd2fn5aa- :

No-one in my local area is advertising TV repairs/set-up

JACUSTOMER-fd2fn5aa- :

only people advertising TV outside aerial fitting etc.

JACUSTOMER-fd2fn5aa- :

my new soni tv is modelKDL-40r48-b

dresteve2000 :

I understand

dresteve2000 :

Thanks for that info

dresteve2000 :

What area are you in excatly?

JACUSTOMER-fd2fn5aa- :

Yeovil, Somerset ba21 3lw

dresteve2000 :

Have you been to the Maplin Electronics store in town?

JACUSTOMER-fd2fn5aa- :

No. I will try them. Perhaps they can suggest someone locally?

dresteve2000 :

Yes, I think that would be your best bet.

dresteve2000 :

Even someone in the store might be able to help you.

dresteve2000 :

They have associates that know about TV's and components.

JACUSTOMER-fd2fn5aa- :

Many thanks

dresteve2000, Customer Service
Category: Electronics
Satisfied Customers: 1555
Experience: Electronics expert.
dresteve2000 and other Electronics Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Steven

    Steven

    Technician

    Satisfied Customers:

    1270
    Licensed TV repair technician in the US with over 30 experience in the US.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/ST/steven.benoit/2011-4-1_194735_untitled1.64x64.jpg Steven's Avatar

    Steven

    Technician

    Satisfied Customers:

    1270
    Licensed TV repair technician in the US with over 30 experience in the US.
  • http://ww2.justanswer.com/uploads/europro/2009-7-31_232635_DSC02497.JPG euro-pro llc's Avatar

    euro-pro llc

    Technician

    Satisfied Customers:

    1069
    20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,
  • http://ww2.justanswer.com/uploads/mistersony/2010-12-13_235638_conrad2.jpg Conrad's Avatar

    Conrad

    Technician

    Satisfied Customers:

    942
    Training on many types of consumer electronics, training on Sony Samsung and JVC
  • http://ww2.justanswer.com/uploads/AL/alr3d/2012-5-3_143712_14.64x64.jpg alr3d's Avatar

    alr3d

    Technician

    Satisfied Customers:

    764
    tv repair
  • http://ww2.justanswer.com/uploads/PlasmaLCDPro/2009-09-01_011602_techavatar.JPG Flatpanel Guru's Avatar

    Flatpanel Guru

    Lead Technician HD

    Satisfied Customers:

    692
    Factory Trained and Certified on PLASMA, HDTV, LCD, and Bose. Authorized Servicer, 15yrs Exp.
  • http://ww2.justanswer.com/uploads/frep420/2009-06-13_215917_j.jpg Jeff the TV Guy's Avatar

    Jeff the TV Guy

    Technician

    Satisfied Customers:

    691
    10 years expeience in consumer electronics. 3 years experience in DLP, Plasma, and LCD repair.
  • http://ww2.justanswer.com/uploads/callallen/2009-10-26_013927_100_2875.jpg Allen's Avatar

    Allen

    Technician

    Satisfied Customers:

    534
    37 years tv service with Panasonic, Hitachi ,RCA