Hello , my name is Jack Perhaps I can help you with this problem but first thing to do is this ;
Unplug the TV's power cord and hold the power button directly on the tv ,keep holding it for 20 secs or so then let the tv sit unplugged for a couple of minutes before you try it again.Although i do not expect much out of this procedure , it has to be done to confirm that this problem can be cleared or not with a reset.If that does not do it then we may be looking at internal problems with the tv.
let me know how that goes.
Hi Jack, did you get my response
Hi, I did as you said but no joy, the same screen pops up and won't move. Weirdly the DVD part of it is still working perfectly and playing it behind the frozen screen. I can hear it and see it for a second when I switch tv to standby. What should I do next
That is rather odd to say the least , talking about the dvd playing while that screen is frozen .
How long have you had this tv now ?
About 6 months
O.k then i would definitely look into a warranty claim as this looks seriously like a defective main board that went beyond a simple reset procedure or some adjustments.
Sorry this takes a while but i was trying to find a contact number for toshiba tv UK and so far all i got is this website ;
Finally got it here ;
For Television, Recorder, and DVD support, please call 0333(###) ###-####/strong>(UK) or 01246 7780 (ROI)
Thank you very much for the rating .Note that you can reach me here at any time after rating if you have questions.