How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Aric Your Own Question

Aric
Aric, Technician
Category: TV
Satisfied Customers: 41974
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
24739752
Type Your TV Question Here...
Aric is online now

I cannot tune in the digital Channels 3 - 4 or 5 on my Bravia

Customer Question

I cannot tune in the digital Channels 3 - 4 or 5 on my Bravia KDL-26T30 - This programme number is ***** available - I have tried auto and maual tuning - all the othet digital channels are working ok - only 3 - 4 - 5 are a problem - my other sony tv works ok so it is not the signal. - help!!
Submitted: 1 year ago.
Category: TV
Expert:  hongkongpom replied 1 year ago.

Please try turning off the TV and unplugging it from the wall electrical plug.

Wait for 60 seconds and plug it back in.

Now turn it on and see if you can bring in those channels.

If not please make sure that the aerial cable is plugged into the back of the TV tightly.

If still no joy, is it possible for you to take this TV to the location of the other one try using the aerial cable in the other room?

If you can do this and you still can't receive these channels please let me know and we can continue with the troubleshooting.

I am assuming that your TV is plugged into a roof aerial rather than Sky box?

Customer: replied 1 year ago.

Hello

Yes the Bravia KDL 26T30 is plugged into a roof aerial not sky box - I have tried all the suggested solutions without success - I have also tried using another aerial but still no go - I think the problem is with tuning process within the the TV - I have tried the automatic tuning a few times but it does not pick up channels 3 / 4 / 5 - also tried the manual tuning for these three channels without success - all the other channels and the general tv are working ok.

Any ideas?

Expert:  hongkongpom replied 1 year ago.

I'm going to Opt out to let another Expert help you. There is no need to rate my service as I have not been able to help you today. Thank you!

Expert:  Aric replied 1 year ago.
Hello, and sorry you're having problems. My name is ***** ***** I am a different Expert. Can you please tell me how long you've owned this TV for, and also when did the problem occur?
Customer: replied 1 year ago.

Aric

Bought TV 4/5 years ago - problem started late last week

Expert:  Aric replied 1 year ago.
Thank you for the reply. Did you also try the previous Expert's suggestion of trying the TV at another location within the house?

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Steven

    Steven

    Technician

    Satisfied Customers:

    1270
    Licensed TV repair technician in the US with over 30 experience in the US.
< Last | Next >
  • http://ww2.justanswer.com/uploads/ST/steven.benoit/2011-4-1_194735_untitled1.64x64.jpg Steven's Avatar

    Steven

    Technician

    Satisfied Customers:

    1270
    Licensed TV repair technician in the US with over 30 experience in the US.
  • http://ww2.justanswer.com/uploads/europro/2009-7-31_232635_DSC02497.JPG euro-pro llc's Avatar

    euro-pro llc

    Technician

    Satisfied Customers:

    1069
    20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,
  • http://ww2.justanswer.com/uploads/mistersony/2010-12-13_235638_conrad2.jpg Conrad's Avatar

    Conrad

    Technician

    Satisfied Customers:

    942
    Training on many types of consumer electronics, training on Sony Samsung and JVC
  • http://ww2.justanswer.com/uploads/AL/alr3d/2012-5-3_143712_14.64x64.jpg alr3d's Avatar

    alr3d

    Technician

    Satisfied Customers:

    764
    tv repair
  • http://ww2.justanswer.com/uploads/PlasmaLCDPro/2009-09-01_011602_techavatar.JPG Flatpanel Guru's Avatar

    Flatpanel Guru

    Lead Technician HD

    Satisfied Customers:

    692
    Factory Trained and Certified on PLASMA, HDTV, LCD, and Bose. Authorized Servicer, 15yrs Exp.
  • http://ww2.justanswer.com/uploads/frep420/2009-06-13_215917_j.jpg Jeff the TV Guy's Avatar

    Jeff the TV Guy

    Technician

    Satisfied Customers:

    691
    10 years expeience in consumer electronics. 3 years experience in DLP, Plasma, and LCD repair.
  • http://ww2.justanswer.com/uploads/callallen/2009-10-26_013927_100_2875.jpg Allen's Avatar

    Allen

    Technician

    Satisfied Customers:

    534
    37 years tv service with Panasonic, Hitachi ,RCA