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Richard
Richard, Technician
Category: TV
Satisfied Customers: 36526
Experience:  TV Engineer
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My tv is stuck on Mammoth screen and will not go onto any

Resolved Question:

My tv is stuck on Mammoth screen and will not go onto any channel
Submitted: 2 years ago.
Category: TV
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you remove the power to the TV and wait 10 minutes.
Then connect the power and tell me if it now functions correctly.
Let me know the results please
Customer: replied 2 years ago.
That has not worked
Expert:  Richard replied 2 years ago.
Can you give me the model of the Tv please Jill
Customer: replied 2 years ago.
Samsung
Expert:  Richard replied 2 years ago.
Thanks Jill
It is the internal memory that has faulted in the TV.
A corrupted firmware can cause this. But we have ruled this out by trying to hard restart it. The problem is the TV cannot read from the memory and can't load the firmware and this is why it gets stuck here and does not proceed.
I am really sorry about this and you are going to have to return the TV to have the mainboard which houses the memory, replaced. It will be covered by the warranty if this has not expired and, and the repair will be done at know cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
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