How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Steven Your Own Question

Steven
Steven, Technician
Category: TV
Satisfied Customers: 1270
Experience:  Licensed TV repair technician in the US with over 30 experience in the US.
59014109
Type Your TV Question Here...
Steven is online now

Some 6 months ago I purchased a Samsung 55" UE55H6700 television

Customer Question

Some 6 months ago I purchased a Samsung 55" UE55H6700 television with 3D caperbility.
Upon visiting ***** ***** technical section for setting up the above 3D I was shown the same model and having noted all the menues and sub menues I find that whereas the last sub menu on the shop T/V gives 3 options ie. 3D-to 3D, 2D-to 3D and 3D-to 2D ,
my Sub menu only gives 3D- to 3D, 3D- to 2D + Auto with NO access to get 2D- to 3D.
Can you please advise which setting I should use to get 2D - to 3D .
At the shops suggestion I was advised to get any updates which I have done but without
success. Where do I go from here?
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.
Hello, I’m Nathan, and I’ll be assisting you today.
My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you're having trouble. Are you saying that you were unable to update, or that you did updates and there was no change?
Customer: replied 1 year ago.

Thanks for your reply. I undertook an update and my Denovo mains transfer unit was flickering for some considerable time and the T/V told me no updates were available. It seems that in the last 6 months a change in the software has taken place, whether this had a connection to the 3D section I have no way of knowing. My Blueray recorder appears to work correctly. My enquiry was in regard to using 2D to 3D facility which I understand should be available to me and which of the 3 options I should use.

Expert:  Nathan replied 1 year ago.
It should be available, but isn't always there, depending on the content that is being input. It can't upscale a low resolution signal for example, the source content has to be hdmi and high resolution for it to be able to apply the 2d to 3d conversion. Can you look in the samsung setup menu, under the Network, About, or Help sections, and tell me the current software version that is showing there? There may still be a necessary update, which I can help you to install manually if needed
Customer: replied 1 year ago.

As far as I can see current software version is B-HM60BSPWWB-1009.0

My Auto upgrade notification is ON . Generally I am told `not able to connect to internet for upgrade`. My Internal protocol set up is set to Auto. There is a `tick` on MAC address and a yellow X on IP address

Subnet Mask Gateway. DNS sub network config (IP) not valid. Finally it tells me to check network settings and enter valid values before trying again ! I have tried to change the IP address and other settings manually without success. At my property the telephone line is to say the least `not very good` and the transfer speed is ,at best, ***** *****

and usually bellow this. This could well be the overall trouble although

my computer seems to work reasonably well. All the terminology etc

is getting a bit above my head as I am 90 years old but I try to keep ahead with technology ----- perhaps this also part of the problem!!

Thanks for all your help anyway.

Expert:  Nathan replied 1 year ago.
Lets go ahead and try the update manually.INstructions: http://bit.ly/1QMK0edUpdate file: http://bit.ly/1QMK5yr

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Steven

    Steven

    Technician

    Satisfied Customers:

    1270
    Licensed TV repair technician in the US with over 30 experience in the US.
< Last | Next >
  • http://ww2.justanswer.com/uploads/ST/steven.benoit/2011-4-1_194735_untitled1.64x64.jpg Steven's Avatar

    Steven

    Technician

    Satisfied Customers:

    1270
    Licensed TV repair technician in the US with over 30 experience in the US.
  • http://ww2.justanswer.com/uploads/europro/2009-7-31_232635_DSC02497.JPG euro-pro llc's Avatar

    euro-pro llc

    Technician

    Satisfied Customers:

    1069
    20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,
  • http://ww2.justanswer.com/uploads/mistersony/2010-12-13_235638_conrad2.jpg Conrad's Avatar

    Conrad

    Technician

    Satisfied Customers:

    942
    Training on many types of consumer electronics, training on Sony Samsung and JVC
  • http://ww2.justanswer.com/uploads/AL/alr3d/2012-5-3_143712_14.64x64.jpg alr3d's Avatar

    alr3d

    Technician

    Satisfied Customers:

    764
    tv repair
  • http://ww2.justanswer.com/uploads/PlasmaLCDPro/2009-09-01_011602_techavatar.JPG Flatpanel Guru's Avatar

    Flatpanel Guru

    Lead Technician HD

    Satisfied Customers:

    692
    Factory Trained and Certified on PLASMA, HDTV, LCD, and Bose. Authorized Servicer, 15yrs Exp.
  • http://ww2.justanswer.com/uploads/frep420/2009-06-13_215917_j.jpg Jeff the TV Guy's Avatar

    Jeff the TV Guy

    Technician

    Satisfied Customers:

    691
    10 years expeience in consumer electronics. 3 years experience in DLP, Plasma, and LCD repair.
  • http://ww2.justanswer.com/uploads/callallen/2009-10-26_013927_100_2875.jpg Allen's Avatar

    Allen

    Technician

    Satisfied Customers:

    534
    37 years tv service with Panasonic, Hitachi ,RCA