How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask MasterFixIt Your Own Question

MasterFixIt
MasterFixIt, Technician
Category: TV
Satisfied Customers: 9313
Experience:  I have been a TV repair and electronics expert for over 30 years.
11519491
Type Your TV Question Here...
MasterFixIt is online now

I have an TX-L42ET5B Panasonic Viera television and I cannot

Resolved Question:

I have an TX-L42ET5B Panasonic Viera television and I cannot use the headphones stereo mini plug as it does no work why is that
Submitted: 1 year ago.
Category: TV
Expert:  Shahid replied 1 year ago.
Hello, my name is***** be happy to assist you.
Please allow me to ask you a few questions to diagnose the problem.
- Where do you plug the headphone pin in TV?
- Is that particular jack has any label?
Thanks.
Customer: replied 1 year ago.
I put in the headphone hole provided
Expert:  Shahid replied 1 year ago.
OK, does TV speaker sound turn Off when insert headphone pin in that hole?
Customer: replied 1 year ago.
Yes
Expert:  Shahid replied 1 year ago.
OK, have you tried to check TV sound menu for any setting for headphone volume level?
OR what options appear in sound menu of TV?
Customer: replied 1 year ago.
Done that.
Expert:  Shahid replied 1 year ago.
what options appear in sound menu of TV?
Customer: replied 1 year ago.
I went into thr voice guideance menu tried them all still no good
Expert:  Shahid replied 1 year ago.
OK, please increase volume level while headphone pin is plugged in, do you get sound?
Customer: replied 1 year ago.
When I go into voice guidance the headphones work when I come out of voice guidance the headphones do not work why is that.
Customer: replied 1 year ago.
When I go into voice guidance the headphones work when I come out of voice guidance the headphones do not work why is that.
I tried increasing the volume while headphone pin is plugged in no sound.
Expert:  Shahid replied 1 year ago.
This is odd, have you tried to unplug TV power cord from wall socket for 10 minutes to reset, replug back in, plug the headphone and check the sound?
Customer: replied 1 year ago.
I will try that and will get back to you
Expert:  Shahid replied 1 year ago.
No problem, please take your time.
Thanks.
Customer: replied 1 year ago.
I tried pulling the TV power cord away from wall socket for 10 minutes to reset plugged the headphone back in still not working.
Expert:  Shahid replied 1 year ago.
I'm sorry Geoffrey, let me open the question for others on website to have a look and hopefully some one will soon be with you to assist you further.
I'm opting out now.
Thanks.
Expert:  MasterFixIt replied 1 year ago.
Hi Different expert here,
When you plug in the headphones, the speakers should stop emitting any sound but the sound should automatically be sent to the headphones.
If you have tried different headphones with no sound the problem is the internal jack on the TV that is bad. This is actually quite common as many people don't use that port and there can be many TVs sent out that have this problem. I am a Technician so I see this all the time ;-)
This is a very inexpensive item to have fixed and the part only costs a few dollars.
But you will need a TV repair shop or someone who can solder electronics to come to you and replace that jack.
I will stick with you in case you need me further, you can reach me after rating at no additional cost .
please be sure to rate my answer kindly at this time before closing this page.
It won't cost you anything additional to rate and I will be with you at no additional cost and you can always get in touch with me if you need further help;-)
Thank you
Tech Michael
MasterFixIt, Technician
Category: TV
Satisfied Customers: 9313
Experience: I have been a TV repair and electronics expert for over 30 years.
MasterFixIt and other TV Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Steven

    Steven

    Technician

    Satisfied Customers:

    1270
    Licensed TV repair technician in the US with over 30 experience in the US.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/ST/steven.benoit/2011-4-1_194735_untitled1.64x64.jpg Steven's Avatar

    Steven

    Technician

    Satisfied Customers:

    1270
    Licensed TV repair technician in the US with over 30 experience in the US.
  • http://ww2.justanswer.com/uploads/europro/2009-7-31_232635_DSC02497.JPG euro-pro llc's Avatar

    euro-pro llc

    Technician

    Satisfied Customers:

    1069
    20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,
  • http://ww2.justanswer.com/uploads/mistersony/2010-12-13_235638_conrad2.jpg Conrad's Avatar

    Conrad

    Technician

    Satisfied Customers:

    942
    Training on many types of consumer electronics, training on Sony Samsung and JVC
  • http://ww2.justanswer.com/uploads/AL/alr3d/2012-5-3_143712_14.64x64.jpg alr3d's Avatar

    alr3d

    Technician

    Satisfied Customers:

    764
    tv repair
  • http://ww2.justanswer.com/uploads/PlasmaLCDPro/2009-09-01_011602_techavatar.JPG Flatpanel Guru's Avatar

    Flatpanel Guru

    Lead Technician HD

    Satisfied Customers:

    692
    Factory Trained and Certified on PLASMA, HDTV, LCD, and Bose. Authorized Servicer, 15yrs Exp.
  • http://ww2.justanswer.com/uploads/frep420/2009-06-13_215917_j.jpg Jeff the TV Guy's Avatar

    Jeff the TV Guy

    Technician

    Satisfied Customers:

    691
    10 years expeience in consumer electronics. 3 years experience in DLP, Plasma, and LCD repair.
  • http://ww2.justanswer.com/uploads/callallen/2009-10-26_013927_100_2875.jpg Allen's Avatar

    Allen

    Technician

    Satisfied Customers:

    534
    37 years tv service with Panasonic, Hitachi ,RCA