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Pete
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Category: TV
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Experience:  Over 16 years of experience in the Electronics and IT industries.
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I have a TX-P42G20B TV but I can't get it to play HD videos.

Resolved Question:

I have a TX-P42G20B TV but I can't get it to play HD videos. The videos have been taken on a Nokia Lumia 1020 camera, and I have tried converting them to DivX and to MPEG-2, again without success. My earlier videos (not HD) play OK. Any suggestions would be greatly appreciated.

The software on my TV is up to date (version 2.714)

Submitted: 2 years ago.
Category: TV
Expert:  Pete replied 2 years ago.
Hi there,
The TX-P42G20B plays full HD 1080p videos.
Check if your are 1080p or 1080i.
If they are 1080i they will need to be converted.
Customer: replied 2 years ago.

My videos are already 1080p

Expert:  Pete replied 2 years ago.
Ok, then in theory they should play without any problem.
How are you transferring them from the phone to the TV?
Customer: replied 2 years ago.

I transfer by copying from PC to a USB stick.

Expert:  Pete replied 2 years ago.
What do you see on the TV screen when you try to play the files?
Customer: replied 2 years ago.

I have other videos on the stick, which are not HD and which appear normally in their respective squares. The HD ones do not register at all.

Expert:  Pete replied 2 years ago.
What file format are the hd videos?
Customer: replied 2 years ago.

The HD videos have been converted to DivX by a programme downloaded called "DivX Converter" and have the suffix .mkv.

The older non-HD ones which do work have the suffix .divx. This morning, I tried changing the suffix of one of the HD videos to .divx, and its title now appears on the TV, but when clicked it says "format not supported".

Expert:  Pete replied 2 years ago.
Ok, you will need to use a converter to convert MKV to DIVX.
See: http://www.convertmkv.net/convert-mkv-to-divx.html
Pete, Technician
Category: TV
Satisfied Customers: 16890
Experience: Over 16 years of experience in the Electronics and IT industries.
Pete and other TV Specialists are ready to help you
Expert:  Pete replied 2 years ago.
Hi Dennis!
I'm just following up with you to see how everything is going. Did my answer help?
Let me know,
Pete.
Customer: replied 2 years ago.
Many thanks. Your answer pushed me in the right direction, and I have now worked out how to do it with only one format conversion rather than two.

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