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I checked on the version currently on my TV (06.01.28). On the website it says version 06.01.36 is the latest version.
When I try to update as instructed (https://www.youtube.com/watch?v=doFkl9EuoaA) I receive the message that there is no update available so I can't access version 06.01.36. Strange!
That was a fiddle for all sorts of reasons! Outcome though is sadly the same. I get the home page for iPlayer with a choice of programs. I click on a programme and the screen goes light grey, but nothing else.
OK...Thanks Anthony. Tried unplugging but still the same problem. Will speak to LG