How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask info tech Your Own Question

info tech
info tech, Technician
Category: TV
Satisfied Customers: 14173
Experience:  Television Engineer for many high street outlets 20 plus years experience
18621325
Type Your TV Question Here...
info tech is online now
TV

I have an LG smart TV model No: 42LV550T. I connect via a

I have an LG smart... Show More
I have an LG smart TV model No: 42LV550T.
I connect via a dongle to my wifi router.
Recently BBCiPlayer has stopped functioning. I can get to the BBCiPlayer home page, but when I try to load a programme the screen goes blank and nothing happens irrespective of the amount of time I wait.
YouTube and all other channels function fine.
It would appear that others are having similar problems
Submitted: 1 year ago.
Category: TV
Show Less
Ask Your Own TV Question
info tech, Technician
Satisfied Customers: 14173
Experience: Television Engineer for many high street outlets 20 plus years experience
replied 1 year ago.
Hello
Welcome
Thanks for the Question

Its almost certain to be the system software, there is a software upgrade for this set here

http://www.lg.com/uk/support-product/lg-42LV550T#

Please follow the guide carefully

Let meknow if you need more help

A positive rating is appreciated thank you

Regards
Athony
Customer reply replied 1 year ago.

I checked on the version currently on my TV (06.01.28). On the website it says version 06.01.36 is the latest version.

When I try to update as instructed (https://www.youtube.com/watch?v=doFkl9EuoaA) I receive the message that there is no update available so I can't access version 06.01.36. Strange!

info tech, Technician replied 1 year ago.
Michael you may have to do the upgrade manually download and transfer to flash, your version clearly is well out of date

Anthony
Customer reply replied 1 year ago.

That was a fiddle for all sorts of reasons! Outcome though is sadly the same. I get the home page for iPlayer with a choice of programs. I click on a programme and the screen goes light grey, but nothing else.

info tech, Technician replied 1 year ago.
Michael you will need to speak with LG its still going to be software, maybe they have an upgrade in the pipeline, if for some reason they say there is no issue here then your only option is to replace the mainboard however I firmly believe the mainboard is OK and this is not unusual I deal with Sharp sets that always seem to run into firmware issues that they have not yet released so customer has to live with it until the release comes out.

Michael one other thing make sure you reboot the set by unplugging it from wallpower and trying again just to be sure also make sure the version has updated

Anthony
Customer reply replied 1 year ago.

OK...Thanks Anthony. Tried unplugging but still the same problem. Will speak to LG

Best

Michael

info tech, Technician replied 1 year ago.
Yes go to the website and email them we won't hear anything ourselves until they decide to do something, again if there is no issue there end then the only option is to replace the mainboard

Let me know if I can do anything else

A positive rating is appreciated thank you, ***** ***** be a rating bar with this post thanks again

Regards
Anthony

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Steven

    Steven

    Technician

    Satisfied Customers:

    1270
    Licensed TV repair technician in the US with over 30 experience in the US.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/ST/steven.benoit/2011-4-1_194735_untitled1.64x64.jpg Steven's Avatar

    Steven

    Technician

    Satisfied Customers:

    1270
    Licensed TV repair technician in the US with over 30 experience in the US.
  • http://ww2.justanswer.com/uploads/europro/2009-7-31_232635_DSC02497.JPG euro-pro llc's Avatar

    euro-pro llc

    Technician

    Satisfied Customers:

    1069
    20 years in TV repair,certified by all major brands- Sony,Samsung, LG,Toshiba, Panasonic, RCA,
  • http://ww2.justanswer.com/uploads/mistersony/2010-12-13_235638_conrad2.jpg Conrad's Avatar

    Conrad

    Technician

    Satisfied Customers:

    942
    Training on many types of consumer electronics, training on Sony Samsung and JVC
  • http://ww2.justanswer.com/uploads/AL/alr3d/2012-5-3_143712_14.64x64.jpg alr3d's Avatar

    alr3d

    Technician

    Satisfied Customers:

    764
    tv repair
  • http://ww2.justanswer.com/uploads/PlasmaLCDPro/2009-09-01_011602_techavatar.JPG Flatpanel Guru's Avatar

    Flatpanel Guru

    Lead Technician HD

    Satisfied Customers:

    692
    Factory Trained and Certified on PLASMA, HDTV, LCD, and Bose. Authorized Servicer, 15yrs Exp.
  • http://ww2.justanswer.com/uploads/frep420/2009-06-13_215917_j.jpg Jeff the TV Guy's Avatar

    Jeff the TV Guy

    Technician

    Satisfied Customers:

    691
    10 years expeience in consumer electronics. 3 years experience in DLP, Plasma, and LCD repair.
  • http://ww2.justanswer.com/uploads/callallen/2009-10-26_013927_100_2875.jpg Allen's Avatar

    Allen

    Technician

    Satisfied Customers:

    534
    37 years tv service with Panasonic, Hitachi ,RCA