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Steven
Steven, Technician
Category: TV
Satisfied Customers: 1270
Experience:  Lic. and insured, 30 years experience.
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I have purchased a crystal air surround HW - F350 but cannot

Customer Question

I have purchased a crystal air surround HW - F350 but cannot get it to connect to my also new Samsung UHD TV. Any suggestions. it only came with an audio cable - so I have used this but nothing!
Submitted: 2 years ago.
Category: TV
Expert:  Nathan replied 2 years ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. Can you tell me what specific ports you connected that cord to, both on the tv end and the soundbar end?