How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask info tech Your Own Question
info tech
info tech, Technician
Category: TV
Satisfied Customers: 14905
Experience:  Television Engineer for many high street outlets 20 plus years experience
18621325
Type Your TV Question Here...
info tech is online now

My Samsung 40 tv Smart tv,s epg has gone wrong. When I go

Resolved Question:

My Samsung 40 tv Smart tv,s epg has gone wrong. When I go on Guide it immediatelygoes to program no 183 and no matter what I do I only get 183 and close higher or lower programs.
Submitted: 2 years ago.
Category: TV
Expert:  info tech replied 2 years ago.
Hello
Welcome
Thanks for the Question

How are you viewing TV services please?satellite/cable box/ cable straight no box/antenna?

How old is the set please?

Anthony
Customer: replied 2 years ago.
TheSet is 3/4 years old and is on outside antenna. I use TV by clicking channel no I want
Expert:  info tech replied 2 years ago.
OK outside aerial, OK I will need the FULL and correct model number please found on the back of the set thank you

Let me know please

Anthony
Customer: replied 2 years ago.
Model no UE40ES5500DKXXU. Version 02 S/N B4CF3HD10102577E
Expert:  info tech replied 2 years ago.
OK its likely the firmware is bad.

There is a firmware upgrade for the set here

http://www.samsung.com/uk/support/model/UE40ES5500KXXU <<click

Please follow the guide carefully , if the firmware is the same version as what you have please come back here and we will discuss this

Let me know how this works out if you don't understand anything or are un-sure please let me know

A positive rating is appreciated thank you

Regards
Anthony
info tech and other TV Specialists are ready to help you