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Steven
Steven, Technician
Category: TV
Satisfied Customers: 1270
Experience:  Licensed TV repair technician in the US with over 30 experience in the US.
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I have two digital box's one downstairs which works,the one

Customer Question

I have two digital box's one downstairs which works,the one upstairs I can only get four
channels no itv or anything else please help me as I am a o.a.p & not use to doing this.
Thank you.
Submitted: 2 years ago.
Category: TV
Expert:  info tech replied 2 years ago.
Hello
Welcome
Thanks for the Question

So firstly are these boxes freeview boxes connected to an aerial?if so are they two separate aerials?

I do need to ask you questions myself first before coming up with whats wrong thank you

Anthony
Customer: replied 2 years ago.
Did you get my answer please help me with this as I am very good on
computers&i really cannot afford the 56£.
Expert:  MasterFixIt replied 2 years ago.
Hi , I'm sorry to hear that.May I have the make and FULL model # ***** your boxes?Also were they working before for you or did you move them?Please explain;-)Also were there any storms just prior to this event?Tech Michael
Customer: replied 2 years ago.
Down stairs box is working name Manhattan Plaza d5-100 Freesat.
Upstairs is the that is not working Goodmans freesat HD.
no storms&I have not moved the one upstairs they is no blue light when I
Try to put it on it gose to MONO no picture.
Customer: replied 2 years ago.
I have sent you all the details please help me with this What was the
56£ for I have been on this for a hour
Expert:  MasterFixIt replied 2 years ago.
Hi it is the technical help fee, but its because you offered that much, you can probably change that Please send that question to customer service. I will also report this for you.And I would love to help you with this problem once you resolve the money issue;-)Tech Mike
Customer: replied 2 years ago.
How do I get to customer service?
Expert:  MasterFixIt replied 2 years ago.
Hi I already notified them for you.You should hear something form them soon.Tech Mike
Customer: replied 2 years ago.
Relist: I still need help.
Expert:  Nathan replied 2 years ago.
Hello, I’m Nathan, and I’ll be assisting you today.
My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you're having trouble, Pattie.
With the upstairs tv, do you have any other source/device you can test with it, such as a dvd player for example?
Are both boxes connected to the same aerial/dish?
Expert:  MasterFixIt replied 2 years ago.
Hi your question keeps popping up on my page. is there anything we can do for you?Even maybe a phone conversion?Thanks Tech Mike
Expert:  MasterFixIt replied 2 years ago.
Hi your question keeps popping up on my page. is there anything we can do for you?Even maybe a phone conversion?Thanks Tech Mike
Customer: replied 2 years ago.
How do I get to phone I would be most grateful if I could talk to someone
Expert:  MasterFixIt replied 2 years ago.
Hi I am an independent technician,Just Answer has an accept form you need to accept. Once you do I will call you at your convenience;-)Please include your phone#.ThankTech Mike
Expert:  MasterFixIt replied 2 years ago.
Hi I haven't heard back, did you still want help with your digital boxes?
Thanks *****