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info tech
info tech, Technician
Category: TV
Satisfied Customers: 15025
Experience:  Television Engineer for many high street outlets 20 plus years experience
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Have curved smart Samsung 48 tv j6300 six weeks old

Resolved Question:

Hi have curved smart Samsung 48 tv j6300 six weeks old connected to sky box and free view problem is momentary loss of picture and sound only on itv3 when on free view its ok on sky   have tried factory reset still same

Submitted: 2 years ago.
Category: TV
Expert:  info tech replied 2 years ago.
Hello
Welcome
Thanks for the Question

You are referring to freeview via na aerial NOT from the box itself?

If that is the case then its a reception issue regarding the aerial the TV is struggling to hold onto the signal so will drop it on occasion hence the pic going off, you could try an aerial amplifier between the aerial input into the box cost of that will be around £15, you can get one from maplins or even off ebay.

Let me know if you need more info

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Regards
Anthony

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