How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Aric Your Own Question
Aric
Aric, Technician
Category: TV
Satisfied Customers: 44442
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
24739752
Type Your TV Question Here...
Aric is online now

I have had a Samsung Smart TV which has worked fine until I

Resolved Question:

I have had a Samsung Smart TV which has worked fine until I downloaded an upgrade now I cannot access the internet I have even bought a new Samsung dongle but still not working when I try to set up a network it sees my router and I select it says it cannot connect can you help
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.
Hello, Please go into the Samsung MENU and reset to factory defaults. Then run through a fresh internet connection setup (entering the network info again) and let me know what happens.
Customer: replied 1 year ago.

it says unable to connect to wireless router

Expert:  Aric replied 1 year ago.
That's bad news. Please try an Ethernet connection directly to the router and see if you have the same problem. If so, then the TV's internet processing on the Mainboard has failed, and the Mainboard needs to be re-flashed by an authorized Samsung shop- or swapped out. Also, how long have you owned the TV for?
Customer: replied 1 year ago.

2 or three years

Expert:  Aric replied 1 year ago.
So.....you also tried a wired connection as I mentioned above?
Expert:  Aric replied 1 year ago.
Please unplug your TV from power, then reboot your router. Use a fresh ethernet cable between the TV and the router, then see if the TV will connect. If not then the Mainboard needs to be replaced- and this is something you can do yourself, by purchasing the Mainboard at the link below for your set: http://www.lcd-plasma-parts.co.uk/BN41-01812A-BN94-05970D-BN9405970D-BN4101812A-SAMSUNG-UE32E5500-MAIN-BOARDIf you need further assistance let me know. Please do not forget to click a POSITIVE RATING before you go- as it's how I am credited for my work. You can follow up at any time, at no additional cost.
Aric and other TV Specialists are ready to help you
Customer: replied 1 year ago.

not yet I will need to get an Ethernet cable before I can try

Expert:  Aric replied 1 year ago.
Okay, the steps to fix this are below: Please unplug your TV from power, then reboot your router. Use a fresh ethernet cable between the TV and the router, then see if the TV will connect. If not then the Mainboard needs to be replaced- and this is something you can do yourself, by purchasing the Mainboard at the link below for your set: http://www.lcd-plasma-parts.co.uk/BN41-01812A-BN94-05970D-BN9405970D-BN4101812A-SAMSUNG-UE32E5500-MAIN-BOARD If you need further assistance let me know. Please do not forget to click a POSITIVE RATING before you go- as it's how I am credited for my work. You can follow up at any time, at no additional cost.