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info tech
info tech, Technician
Category: TV
Satisfied Customers: 14375
Experience:  Television Engineer for many high street outlets 20 plus years experience
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My tv is not working properly the screen is blank but sound

Customer Question

my tv is not working properly the screen is blank but sound ok
Submitted: 1 year ago.
Category: TV
Expert:  info tech replied 1 year ago.
Hello
Welcome
I will need the model number please found on the back of the set?
Anthony
Customer: replied 1 year ago.

LE32D400E1W

Expert:  info tech replied 1 year ago.
Robert to rule out signal issues if you press the menu button of the sets own remote control does the menu come up please?
If it does not come up can you see any visible light at all on the display?even a feint light?
Let me know please
Anthony
Customer: replied 1 year ago.

i pressed the menu button nothing happened accept the red light on the right corner flashes

Expert:  info tech replied 1 year ago.
If it does not come up can you see any visible light at all on the display?even a feint light?
Let me know please
Anthony
Customer: replied 1 year ago.

no light nothing at all

Expert:  info tech replied 1 year ago.
Its a back-light problem, the back-light is out, usually controlled by the power-board its this board that may need to be replaced, if you want to do that let me know est cost of this around $100, so you do have to consider these sets new now are under $200 Let me know please A positive rating is appreciated there will be a rating band on this page Anthony
Customer: replied 1 year ago.

first of all i live in uk so can i get a power-board here and what do i say exactly if i order one on line. I have seen a power board on ebay the exact same one on my tv and he says the tv not working so he selling the parts but I don't know if this power board works or not so I sent him a massage asking if it works.hopefully it does.

Customer: replied 1 year ago.

the cost of the power board is £10.99

Expert:  info tech replied 1 year ago.
Really?you sure its the power-board?please send me the part-number so I can check
Customer: replied 1 year ago.

BN44-00438A

Expert:  info tech replied 1 year ago.
Sorry I thought the set was an LED it is ccfl backlighting means it has an invertor again get the part-number found on the board itself it looks like this and this may be the same https://flattvparts.co.uk/samsung-le32d400e1w-inverter-inv32t4ub-rev-0.1-19.31t08.005
Customer: replied 1 year ago.

I know its the same part but I don't know if it works

Expert:  info tech replied 1 year ago.
You have to order it to find that out be sure to order from partnumber only, the invertor controls the backlights
info tech, Technician
Category: TV
Satisfied Customers: 14375
Experience: Television Engineer for many high street outlets 20 plus years experience
info tech and 3 other TV Specialists are ready to help you
Customer: replied 1 year ago.

it's just a guy selling his television thats not working and it's the power board so i not going to order it

Expert:  info tech replied 1 year ago.
Oh I see so you was going to buy the TV best not to If you need more info please let me knowPlease remember my rating of a positive I aim for 5 stars thank you there will be a rating band on this page thank youAnthonyAnthony
Customer: replied 1 year ago.

stop going on about your rating i will give you my rating not yours and by the way i gave you 5 anyway

Expert:  info tech replied 1 year ago.
Half of the answers I give are not rated by the client unfortunately and that means I do not receive any credit, I asked twice, thanks anyhow if you need anymore info please let me know Anthony
Customer: replied 1 year ago.

ok thanks

Expert:  info tech replied 1 year ago.
Your Welcome
Anthony

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