re your message at 8.52 on 22nd September
'I will opt out if you need to speak to support about refunding please contact support@just answer.com if no one else can help'
In fact no one else did contact me from your company so after a long time I managed to correct the problem myself. I also have contacted refunding on email address in your message for a refund. Its no good now coming back to me with a suggestion, I did not find the service very good at all.
Please can you reassure me that my refund has been processed