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info tech
info tech, Technician
Category: TV
Satisfied Customers: 14891
Experience:  Television Engineer for many high street outlets 20 plus years experience
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Why is there a broad White vertice line on my Panasonic 29"

Resolved Question:

Why is there a broad White vertice line on my Panasonic 29" smart TVs?
Submitted: 2 years ago.
Category: TV
Expert:  info tech replied 2 years ago.
HelloWelcome I will need the model number please found on the back of the set? Anthony
info tech and 2 other TV Specialists are ready to help you
Customer: replied 2 years ago.
Hi, thanks for getting back to me, it's PANASONIC VIERA SMART
TX-39AS500B
39"
Expert:  info tech replied 2 years ago.
Hello
Audrey it looks like your question has been mis-categorized so thats why the delay
Audrey please pres the menu button of the set own remote control is the line OVER the top of the menu covering it?or is it BEHIND the menu?
Anthony
Customer: replied 2 years ago.
It's over it
Expert:  info tech replied 2 years ago.
Audrey how old is the set now please?
Anthony
Customer: replied 2 years ago.
Got it in January this year. It was off eBay from a Panasonic dealer, reconditioned but warranty for a year. It's not used a lot as its in a room we never use, probably about 10 viewing hrs!!
Expert:  info tech replied 2 years ago.
Audrey if the line is OVER the sets OWN menu you have a very serious problem as its my belief the LCD panel is bad, you MUST call your retailer and ask them to cover this under warranty, its my guess they will just swap the set, ordinarily it is not an option to replace the panel.
I am sorry for dismal news but that is the way it is. the panel is the screen.
Let me know if you need more info
I know its bad news however I still need you to rate the answer positively so I receive credit from the site thank you.
Regards
Anthony
Customer: replied 2 years ago.
Thanks a million Anthony, I will be on yo them in the morning, thanks again.
Expert:  info tech replied 2 years ago.
OK Audrey before you go please fill out the rating band positively that comes with this post so I receive credit from the site thank you
If you need anything else let me know
Anthony
info tech and 2 other TV Specialists are ready to help you