How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 25858
Experience:  Custom home theater installer, authorized dealer top brands.
59725966
Type Your TV Question Here...
Nathan is online now

I have a new Samsung smart TV when I connect my headphones

Customer Question

I have a new Samsung smart TV when I connect my headphones to the headphone socket it mutes the TV speakers, can that be change so that that the headphones can be connected to the headphone socket and the the TV speakers are not muted.
Submitted: 2 years ago.
Category: TV
Expert:  Nathan replied 2 years ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. What is the full model number of the tv?
Customer: replied 2 years ago.

UE406200AKXXXU

Expert:  Nathan replied 2 years ago.
Okay and are you using actual wired headphones, or a wireless system (transmitter base)?
Customer: replied 2 years ago.

Wires headphones

Expert:  Nathan replied 2 years ago.
Wired? Or wireless?
Expert:  Nathan replied 2 years ago.
Sorry but your last reply is unclear.Are you using directly WIRED headphones (minijack connector)?