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Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 24493
Experience:  Custom home theater installer, authorized dealer top brands.
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I have a new Samsung smart TV when I connect my headphones

Customer Question

I have a new Samsung smart TV when I connect my headphones to the headphone socket it mutes the TV speakers, can that be change so that that the headphones can be connected to the headphone socket and the the TV speakers are not muted.
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. What is the full model number of the tv?
Customer: replied 1 year ago.

UE406200AKXXXU

Expert:  Nathan replied 1 year ago.
Okay and are you using actual wired headphones, or a wireless system (transmitter base)?
Customer: replied 1 year ago.

Wires headphones

Expert:  Nathan replied 1 year ago.
Wired? Or wireless?
Expert:  Nathan replied 1 year ago.
Sorry but your last reply is unclear.Are you using directly WIRED headphones (minijack connector)?