Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Does this happen with all inputs/sources?Can you still bring up the samsung on screen setup menu normally, or is it dark/gray also?
Is the screen still lit/glowing during this time, or completely black, as if powered off?Does the sound continue?