How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask info tech Your Own Question
info tech
info tech, Technician
Category: TV
Satisfied Customers: 14999
Experience:  Television Engineer for many high street outlets 20 plus years experience
18621325
Type Your TV Question Here...
info tech is online now

My 32LG1db tv is not tuning...i have no channels anymore

Resolved Question:

my 32LG1db tv is not tuning...i have no channels anymore
Submitted: 2 years ago.
Category: TV
Expert:  info tech replied 2 years ago.
Hello
Welcome
Are you connected to TV services via a aerial or a satellite or cable box please?
Anthony
Customer: replied 2 years ago.
Hi thereAerial. Basically I tried everything but nothing worked. I wanted to reset the factory settings but that required a password ***** I don't have. Any ideas?
Expert:  info tech replied 2 years ago.
Now is the set going through the tuning mode you see it searching for channels ?
Expert:  info tech replied 2 years ago.
Additionally was the set previously working OK?
Customer: replied 2 years ago.
It was working ok before in the uk and then we moved to germany for 2 years and it worked ok there too and now we moved back and it hasn't worked. I have tried to tune it but it can't find any channels I have tried on dtv, av1, 2 etc..... But nothing
Expert:  info tech replied 2 years ago.
I am surprised it worked in Germany via an aerial was you using an aerial in Germany because it should not have worked or been very limited? How old is the set please? Anthony
Customer: replied 2 years ago.
It is 7 years old I think.
Expert:  info tech replied 2 years ago.
I believe the set will no longer work via the tuner that is because the band anyway is being compressed and the modulation has changed (assuming your aerial is verified good) OR the tuner is bad my first theory is probably correct though for a set of this age, all is not lost though you simply need to buy a £20 set-top-box and connect it via the input the aerial will go to the set-top-box.It would not be economical to have the tuner replaced/repaired far easier just to do the above.You can get a set-top-box from the local supermarket Let me know if you need more info Please consider rating the answer positively, rating me positively enables me to receive credit from the site, thank you, ***** ***** will remain open and stay open as long as you need it, if you have any concerns please don't rate instead press the "reply to expert" tab and I will answer any queries you have Many Thanks Anthony
Customer: replied 2 years ago.
Hi AnthonyI have a BT you view box, is that the same as a set top box?ThanksMia
Expert:  info tech replied 2 years ago.
Does the aerial go directly into this box?if so you have been tuning the box and NOT the TV? Anthony
Customer: replied 2 years ago.
Hi there. i tried both with and without the box.
Expert:  info tech replied 2 years ago.
You have to have a problem with the aerial in that case have you tried another TV at that same aerial point?
Anthony
Customer: replied 2 years ago.
No. I only have 1 tv.
Expert:  info tech replied 2 years ago.
The way it looks the aerial or something associated with the aerial is not working, the only way to verify that is use another TV and see if it works OR get a signal strength meter from maplins for about £15
If there is no signal you wont get anything
Anthony
info tech and 2 other TV Specialists are ready to help you