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MasterFixIt
MasterFixIt, Technician
Category: TV
Satisfied Customers: 9565
Experience:  I have been a TV repair and electronics expert for over 30 years.
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I have a problem with my Samsung Blu-ray Home Theatre sound

Resolved Question:

I have a problem with my Samsung Blu-ray Home Theatre sound - it is a Model HT-D5200/XU system. Recently, the sound has started to boom and fade in every kind of playback. It is connected to a Samsung UE32D6530 TV set using an ARC-certified HDMI cable. The problem occurs with Blu-ray and DVD playback, with TV sound from a VirginMedia TiVo set-top box, and with sound from my Apple TV and MacMini - all connected with HDMI cables to the TV set. The speaker cables and the speakers are the original Samsung ones. Hope you can help?

Submitted: 1 year ago.
Category: TV
Expert:  MasterFixIt replied 1 year ago.
Hi, I am Tech Michael and will be assisting you today. I am a Master Technician that's dedicated to giving you the best Answer possible.If you are new to the site, this is briefly how it works:1. We may need some back and forth to exchange information (if needed) and there is no extra cost for replying.2. I will give you the best possible Answer for your problem without the ability of actually being present with you.The better you describe the problem, the quicker I can help ;-)3. Remember to leave a Positive Rating after we're finished. it doesn't cost anything additional to rate kindly;-)I am only compensated for my time and expertise if you rate kindly.How old is your Blu-ray system?Also were there any power outages or storms just prior to this problem?And please describe the booming in further detail so I can help.Thank youTech Michael
Customer: replied 1 year ago.

The system is just over three years old, purchased Jan 2012

No power outages, equipment protected by a surge protected power strip

The "booming" is just a momentary in crease in volume, seemingly at random which lasts a second or so before the sound returns to seemingly normal.

Expert:  MasterFixIt replied 1 year ago.
Thanks for that info. What you can try is a factory reset that usually clears this up.If it doesn't please let me know as then there is a problem internally that needs service. But try the reset as described:On your remote. press and hold the STOP key for atleast 7 seconds then release it. This should reset everything.Please rate kindly at this time, so I can stick with you you wont lose me and it will keep us together in case this doesn't fix your problem, but it should;-)Have a great day as well;-) Tech Michael
Customer: replied 1 year ago.

I'm sorry for the delay in replying.

There was a dispute about my payment, and I didn't want to commit any additional money, as I was sure I didn't need to - I was correct!

So ... I've done the Factory Reset as you suggested, and have done a quick check and the problem seems to be less severe, but I'd like to keep the call open for a little longer just to try a range of inputs and media.

I've also switched the inputs from the Apple TV and TiVo set-top box from the TV to the Blu-Ray player. Is that likely to improve in any way the quality of audio output?

Expert:  MasterFixIt replied 1 year ago.
Hi thats good news,If you would like to keep this open with me just rate kindly at this time. Then as soon as you do, I will see that on my screen and put your question in my priority box so when you need me further on this, I can respond immediately to you.There is no cost you you to rate my service kindly and I assure you the question will not close when you rate. I don't know why they still say that it will lol;-)I have been a tech here for 8 years now so I know how it works .Have a great day!Tech Michael
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