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Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 20362
Experience:  Custom home theater installer, authorized dealer top brands.
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I have a Hitachi 42 inch lcd t.v and past couple

Customer Question

Hi, I have a Hitachi 42 inch lcd t.v and for the past couple of days it has blinked from red to blue for quite a while before turning on. However this evening I waited over an hour and afew more attempts but t.v refuses to turn on and has gone into standby mode. Any ideas what the problem could be and how much to repair? I live in Ireland so would be talking euros. Any advice would be greatly appreciated.
Submitted: 1 year ago.
Category: TV
Expert:  Nathan replied 1 year ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble.
Expert:  Nathan replied 1 year ago.
Could you please provide the full model number of the tv?
Customer: replied 1 year ago.
Model number is ***** B
Expert:  Nathan replied 1 year ago.
Unfortunately, the issues you are experiencing are symptomatic of an internal hardware defect, often a faulty power supply or main/control board, though there are many possible failure points. This issue could be a manufacturing defect, but is also often caused by a power event (shock/surge, prolonged over/under voltage condition, etc).This could also be the result of age related wear and tear; as a 2010 model tv, that type of failure wouldn’t be surprising. The tv is essentially at the end of its expected service life at this point. There is one step you can take here, both as a possible fix, as well as a diagnostic evaluation:1) Unplug the power cord from the outlet2) Wait at least 1 hour (60+ Minutes)3) Press and hold the power button (on the set, not the remote) for 60 seconds4) Keep holding power button while plugging back in, and for another 60 seconds after. When plugging back in, go directly to the wall outlet, bypassing any power strips or surge protectors. If this reset process does not work, it would unfortunately confirm an internal hardware failure. This is something that would require repairs to correct; if you're thinking about a do it yourself repair, you'll need to be comfortable and skilled with electronics repairs, which would require dismantling the set (removing the back panel of the tv), diagnostics with a digital multimeter to test voltages inside, changing out boards as needed, and possibly desoldering/removing and soldering/replacing individual components. If you’re considering repair at a local shop, you’ll find a typical repair to be around $300 for diagnostics, parts, and labor. For a tv of this size/age, replacement will usually make more sense - you can get a brand new LED tv with a fresh warranty for about the same price as repairs. Depending how you’d like to proceed here, I can help with finding parts, finding a repair shop, or recommending replacement options. Just let me know. Best regards, ***** ***** for the news,Nathan (Note: I'm unsure of the euro conversion rate, but the costs are all relative - repairs will cost as much as replacement).
Expert:  Nathan replied 1 year ago.
If you have any other questions, just let me know. Otherwise, please do remember to rate my service prior to logging off, hopefully I have earned an “excellent”. I also invite you to contact me directly with any future support needs at http://bit.ly/1gHgj1k
Thank you, ***** ***** a good day,
Nathan
Note:
I am an independent technician and I've spent my personal time, unpaid, in a good faith effort to assist with the question for which you solicited my services. I am only paid for my efforts when customers such as yourself leave positive feedback for my work. Again I apologize there is not a better outcome here, though this is really beyond either of our control. I do hope you’ll consider leaving a positive rating for me, rather than “shoot the messenger”, so that I may get credit for my time spent in good faith to answer your question accurately.

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