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Just setting up our new SUHD TV 9 series 65", there is power

Customer Question

Just setting up our new SUHD TV 9 series 65", there is power lighting up the Samsung sign but it won't turn on.
The red power light flickers but does not change.
There is sound coming through.
Please help!
Submitted: 1 year ago.
Category: TV
Expert:  rwhill1 replied 1 year ago.
Hi, can you provide the exact model number please from back of the TV
Expert:  rwhill1 replied 1 year ago.
Also, can u confirm that if it was purchased in the UK please?
Expert:  rwhill1 replied 1 year ago.
Hi,Please note and try the following:When the TV is turned on, the remote control receiver flashes 5 times before the screen turns on. If you are having problems powering on your Samsung television, there are a number of things to check before calling the service department. Confirm that the TV's power cord is connected correctly at both ends and that the remote control is operating normally. Make sure that the antenna cable or cable TV cable is firmly connected. If you have a cable or satellite box, confirm that it is plugged in and turned on.Regards,Richard
Customer: replied 1 year ago.
Hi, sorry for the delay.The model number is ***** & yes it was bought in the UK.
Expert:  rwhill1 replied 1 year ago.
Hi,When you pres Menu, are you able to see the various menu options on the screen?When you say sound, is the TV tuned in to a recognisable TV station, but no picture just sound?Regards,Richard
Expert:  rwhill1 replied 1 year ago.
Hi,Have you managed to resolve this?If so and my advice helped, a positive rating would be appreciated.Best Regards,Richard

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