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Steven
Steven, Technician
Category: TV
Satisfied Customers: 1270
Experience:  Licensed TV repair technician in the US with over 30 experience in the US.
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I bought a 43UF680V TV yesterday. I have a series of coaxial

Customer Question

I bought a 43UF680V TV yesterday. I have a series of coaxial outlets round the house that distribute the SKY signal and the digital antenna signal. This works fine - including with a smaller LG smart TV in another room. It doesn't work with the 43UF680V however. I've done full Auto Tune but it hasn't found the SKY signal.
Is there a fix for this?
Submitted: 11 months ago.
Category: TV
Expert:  Aric replied 11 months ago.
Hello, and sorry you're having problems. We are now connected on this website- which saves you money over having a Tech come to your home, and in many cases we can fix the problem you're having. Are you selecting "AIR" or "Cable" when you run your auto tune?
Customer: replied 11 months ago.
I've done a full auto tune - antenna, cable and satellite but I'm sure the Sky signal should be identified under 'cable'. No signal is detected there however
Expert:  Aric replied 11 months ago.
Thanks for the reply. Can you try the TV in another location to a different coaxial outlet, select Cable and AIR- then run another scan on each one please?
Customer: replied 11 months ago.
I've tried that - same result. I'm thinking that maybe the signal from the Sky box via the loft box is already taken by another channel on the TV and that perhaps I need to change the RF channel on the Sky Box?
Expert:  Aric replied 11 months ago.
Not sure how it would be taken by another channel on the TV- what else have you connected to the TV, and have you run a scan previously? Try resetting the TV to factory defaults first and then run another scan with the Sky signal connected.
Customer: replied 11 months ago.
There is nothing else connected to the TV. I'm not sure how to restore it to factory defaults - and I don't understand why that would be needed given that I've just bought it.
Expert:  Aric replied 11 months ago.
I don't know- you mentioned "taken by another channel on the TV", so I was going with that. I will opt out and open the question back up.
Expert:  TV Tech1 replied 11 months ago.
Usually channels 2 through 14 are the same frequencies on Air or Cable, but the frequencies are different on them once you go above 14. If you have a local TV station using the same frequency/channel as your skybox, it would interfere with Sky. I would ask you if you know the channel your skybox uses on your LG TV set and if there are any Local AIR channels occupying that channel too.While tuner designs can be different between LG other manufacturers, even between TV models...they all must meet a "SET Standard" to be sold in the UK.I'm really suspecting you may have a tuner defect in your new TV.

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