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Steven
Steven, Technician
Category: TV
Satisfied Customers: 1270
Experience:  Licensed TV repair technician in the US with over 30 experience in the US.
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There is sound on the television but no picture you

Customer Question

There is sound on the television but no picture you
Submitted: 11 months ago.
Category: TV
Expert:  Nathan replied 11 months ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble, mARK.What prompted you to replace the tcon initially?Is the screen lit/glowing at all?Can you see the toshiba menu?
Customer: replied 11 months ago.
Replaced t con board after watching you tube tutorial, get a picture for about two to three seconds
Expert:  Nathan replied 11 months ago.
Is the screen lit/glowing at all?Can you see the toshiba menu?Hold a torch to the screen, at about a 45 degree angle, in a dim/dark room. Can you make out any menu/picture that way? Unfortunately youtube is often more harm than good, if you aren't replacing the right part for the circumstances, you can easily end up wasting money or damaging new parts if the proper issue isn't addressed.
Customer: replied 10 months ago.
When remote is used menu displayed for a few seconds
Expert:  Nathan replied 10 months ago.
I need as much detail as possible to be able to give you an accurate assessment, can you please answer each specific question?

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