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Pete
Pete, Technician
Category: TV
Satisfied Customers: 17340
Experience:  Over 16 years of experience in the Electronics and IT industries.
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We have a three year old Panasonic SA-BTT282 3d bluray

Resolved Question:

Hi, we have a three year old Panasonic SA-BTT282 3d bluray player which has recently stopped playing various Bluray discs. Says it is unable to read discs.
Firmware is up to date v1.61. Any ideas?
Submitted: 1 year ago.
Category: TV
Expert:  Pete replied 1 year ago.
Hi Kim,This can occur if there is dust on the reading lens.Try running a cleaning disc in the player a few times and let me know if that helps...
Customer: replied 1 year ago.
Hi Pete. I've just run the cleaner a dozen times and it's still the same. "Unable to read. Please check disc"
Expert:  Pete replied 1 year ago.
Can it read any discs at all?Can it read standard DVDs or music CDs?
Customer: replied 1 year ago.
Yes it can. It seems to be the new Blurays, though not all.
Customer: replied 1 year ago.
Hi Pete. The issue I have is still the same. Nothing has changed.Kim
Expert:  Pete replied 1 year ago.
Do the affected Bluray disks work ok in a different player?
Customer: replied 1 year ago.
Hi Pete. Yes. They're fine on our PS3
Expert:  Pete replied 1 year ago.
Does the motor in the player sound any louder than usual when it is spinning?
Customer: replied 1 year ago.
It is quite loud but to be honest, I'm not sure if it's louder than usual. W don't use it that often
Expert:  Pete replied 1 year ago.
Ok, there's a few things that can cause this:1. Dust on the reading lens (DVDs and Blurays use different light angles and therefore different parts of the lens)2. A faulty or failing reading lens (unlikely since DVDs still play ok)3. A faulty motor (DVDs and BluRay discs run at different speeds)Lack of use may actually contribute to the motor failing as it can seize up if not used regularly.The unit will need to be returned to a Panasonic service centre for servicing, or given the high cost of repairs, you may prefer to invest in a new player instead.
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Customer: replied 1 year ago.
Thanks for your help Pete. In that case we'll probably replace it.
Thanks again.
Kim