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*ElectronicsTech, Customer Service
Category: TV
Satisfied Customers: 9800
Experience:  I have over 15 years experience as an electronics repair and troubleshooting technician.
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I have lost the remote connection to my LG TV. Can you help?

Customer Question

I have lost the remote connection to my LG TV. Can you help?
Submitted: 1 year ago.
Category: TV
Expert:  *ElectronicsTech replied 1 year ago.

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

Do you mean that the remote control has stopped working?

Customer: replied 1 year ago.
Randy the remote has stopped talking to the TV. Do I need to set up again if so how? I have the CD and instructions.
Look forward to your assistance. Kind regards Dominic
Expert:  *ElectronicsTech replied 1 year ago.

okay, try these steps first.

Remove the remote the batteries and push each button for 3 seconds, Then reboot the TV by unplugging and plugging. Replace the remote batteries with new.

If that fails, there is a “Remote Control In” jack on the back of the tv that is used for external wired remotes. If an external remote is plugged in, the IR Sensor (internal remote sensor) turns off. If this “remote in” jack is blocked with dust, dirt, etc, then the TV thinks you have an external remote plugged in. Try cleaning the jack with canned air, then insert a 3.5mm (headphone jack) plug in and out several times.