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Steven, Technician
Category: TV
Satisfied Customers: 2759
Experience:  Licensed TV repair technician in the US with over 30 experience in the US.
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Today when I turned on my LG smart TV there appeared a

Resolved Question:

Today when I turned on my LG smart TV there appeared a message saying 'no signal'. One or two of the channels did have broken up pixilated pictures. I retuned the set using auto tuning and found that although the picture was good quite a lot of the Freeview channels were missing including all the BBC channels. I have tried another retune with the same problem. Can you advise me what to do next?
Submitted: 1 year ago.
Category: TV
Expert:  Steven replied 1 year ago.

HI, my name is***** have read your question and understand that you have lost some channels and some were week before you re-tuned the system? Do other devices all play normal like a DVD player or game console etc? Also what are you using to attain a signal, an antenna outside connected directly to the TV?

Customer: replied 1 year ago.
DVD is fine and I have a roof antenna connected directly to the TV,
Expert:  Steven replied 1 year ago.

Is it amplified?

Customer: replied 1 year ago.
No --the signal has never been a problem before.
Customer: replied 1 year ago.
We had a slight storm this afternoon --is it possible that that might have caused the problem?
Expert:  Steven replied 1 year ago.

Okay so its not amplified so we can rule the fact that the amplification system is not the problem, my first thought would be that their is possible a antenna or a cable going to the antenna connecting back from the to the TV has developed a soft short causing the signal to be week. If their was a storm it is possible wind may have cause the wire or something to get blown around causing a problem with the connection to the antenna wire. I would first do as much trouble shooting with the antenna system before considering a problem with the TV, It is possible though that in a storm that contained lighting their could have been a spike on the antenna line causing the tuner to malfunction, would not want to advise on changing a main board in the TV though if the problem is with Antenna.

Customer: replied 1 year ago.
OK -thanks for that. I'll get the antenna checked out.
Expert:  Steven replied 1 year ago.

Your welcome. Thank you

Expert:  Steven replied 1 year ago.

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Customer: replied 1 year ago.
Diagnosis spot on! Connection at the roof antenna displaced. 10/10

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