Hello Bob, and thank you for choosing JUSTANSWER.com
Can you give me the Make and Model number please
I need to pull the Tech Documents.
Thank you for that, but first i didnt see your model number, in the list, so maybe you mistyped it, or wrote it down wrong, or had a hard time seeing it on the TV?
But the closest model i found was UN40JU6400FXZA, and thats the tech documents i pulled up.
I also did not find any Troubleshooting steps to take about the issue you are facing.
My suggestion, is to keep trying to download the Policy Terms and conditions, as this does NOT sound like a TV issue, but rather a WiFi issue.
Could be interferance from other devices.....it could be that objects in the home have been rearranged, creating a different RF propogation than before.
Was the WiFi Gateway moved at all recently? What about the antennas on the WiFi...were they turned or moved?
Has the TV been relocated to a different spot in the house?
Did you add or change position of any appliances or furniture?
I see you did a reset on the WiFi, so i wont ask you to do it again......but maybe instead, log into the WiFi and Create another SSID, and password.
Then try to connect to the New SSID, and see if that helps.
Let me know.
Im confident we WILL be able to determine the issue, but these types of issues can take some time, and we just need to keep plugging away at it.
I can do the tasks FOR YOU, that i had asked you to do.....would that help?
Wait, your router is that close to your TV.....and you use the WiFi?
You shoudl just make life easy and throw in an ethernet cable to the TV.....no more hassles...no more dropped connections....no more interference, no more NETWORK RELATED PROBLEMS...Just Sayin!