TV Repair Questions? Ask a TV Technician for Answers ASAP
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Are you able to get any other apps to work currently?
This is actually a firmware issue, the netflix service is no longer compatible with the current firmware your tv is running (and many other panasonic models).
For this to be resolved, panasonic has to release an update/patch for it, which is not yet available. It is difficult to say when (or even if) that will ever come. For a 2012 model, it is nearly at the end of its service life and I would not expect much support for it at this point. For now, it is just a waiting game, the system should detect updates automatically, but you can check from the menu occasionally as well.
Beyond waiting, there is really nothing else you can do except to switch over to an external streaming device such as a Fire tv: http://amzn.to/1YbkrXb
Best regards, ***** ***** for the news,
To clarify, this is not an update that panasonic sent that removed a feature.What happens is that changes are made to the server environment on the provider end (netflix) which causes the app to no longer work.
That app is specially published by panasonic for your specific model, so it is their responsibility to maintain it.
I'm not sure when you bought the tv, but it is a 2012 model, and these tvs have an expected service life of about 5 years, and firmware support is often discontinued after about 3 years. This is the case with most all tv manufacturers, and why I personally recommend against a smart tv purchase, because you can get more and better features and performance out of a regular tv with the addition of a roku, fire tv, etc.
So it is not that panasonic took anything away, but it would require a future update from them to fix this. No reset or anything else will affect it.
You're welcome, Mark. And I'm sorry to be discouraging, it may very well come back at some point, I just wouldn't count on it. If you have the ability to use another device, that is the best short term option.
If you have any other questions, just let me know. Otherwise, please take a moment to rate my service using the stars at the top of the page; hopefully I have earned 5 Stars. I also invite you to contact me directly with any future support needs at http://bit.ly/1QwLxGh and ask for Nathan.
Thank you, ***** ***** a good day,