Hi , I`m JackPerhaps I can help you with this problem , a few questions coming up and please note that it may take a few minutes between replies;
Is it the tv`s own remote or the sky box remote you are using for those H size : H-Size2 Zoom Adjustment ?
In that case could you please give me the TV's model number or look on its remote for a button called something like ASPECT and see what it does ?
Usually with both remote you can find a working setup
Let me know how that goes
Sorry to hear that and yes by all means this can wait , just send me a reply once ready and I`ll get back to you in a short time
Glad to hear that and Let me know if you have other questions and if not for now then please do not forget to rate by clicking on the star icons at the top, then click on Submit so i get paid for my time helping you .Also note that the rating does not close this post , you can come back at any time if you have questions or need help. , you can come back here at any time if you need further info or help .