Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble, Dennis.
My apologies for any delay in getting you an appropriate answer. It appears you may have had your questions posted in the wrong category and posted multiple questions, which can cause further delays.
I'd be happy to help you, but as a first step it is important to have the actual model number of the tv to properly diagnose the issue.
The number is ***** on a sticker on the back, and usually starts with TC followed by some numbers and other letters. Most mount brackets will tilt/pull out enough to see this. It would also be on the original box and receipt/invoice, as well as the instruction manual.
Please let me know this info, and we can continue.