Hi. Welcome to justanswer.
Can you please specify which Tv are you using?
Hi Sara, I am available now.
Try resetting the Tv to factory settings, but Resetting your Panasonic television results in the loss of all settings, including picture calibration and network details. Taking screenshots of the settings or writing them down before performing a reset helps you reconfigure your television.
Press the Menu button on the remote, scroll to the Setup option and press OK. Select System, scroll to Factory Default and press OK. Follow the directions on the screen to complete the reset.
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