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Ask Shahid Your Own Question

Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 9465
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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I have a lg 37in tv,that want store any channels (cant find

Customer Question

i have a lg 37in tv,that want store any channels (cant find channels).
been told only lg tv engineer got this code to restore channels.wot now throw out tv ?
can i restore channels using this code on my lappy
Submitted: 4 months ago.
Category: TV
Expert:  Shahid replied 4 months ago.

Hello and Welcome. My name is ***** ***** I'll assist you today. I'm sorry you're having trouble with it.

- Could you please get me the model number written on back of TV?

Thanks.

Customer: replied 4 months ago.
model no -37ld450-za made 2010
Expert:  Shahid replied 4 months ago.

Thanks for TV model number info.

Was the working fine with same aerial and recently lost all the channels?

Customer: replied 4 months ago.
dont know had sky b4 ,working fine then ,changed to bt tv.now nothing.
tv cant find any programmes,(tv no programed comes up on tv)
but dont know how long been like this ?
Expert:  Shahid replied 4 months ago.

Is there any box connected to TV for channels?

Customer: replied 4 months ago.
youview box ( bt box )
Expert:  Shahid replied 4 months ago.

OK, does youview box home/ logo screen appears on TV when select correct video input source in TV by pressing input button on TV remote?

What type of connection cable/cord is used to hook youview box to TV and what video input of TV is plugged into?

Customer: replied 4 months ago.
youview comes on screen when box turn on.connected by hdmi cable from box to tv&antenna to youview box plus bt extender cable for internet connection to youview box.from mains plug
Expert:  Shahid replied 4 months ago.

TV seems fine as it shows youview home screen and problem seems with youview box which isn't getting channel data for some reason. Have you tried to unplug youview box power cord from wall socket for 10 minutes to reset, meanwhile check connection cables plugged in youview box to make sure they are secure, replug youview power cord back in and check if this fix the issue?
Please reply back with the result.

Thanks.

Customer: replied 4 months ago.
i knock everything off when go to bed.so everything off for 8 hours or more.still same probelm in morning ?
Expert:  Shahid replied 4 months ago.

Sorry to hear that, let me repost the question for other experts to have a look into it, I'm out of ideas.

Thanks.

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