Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Thank you for the information, Ronnie, but I'm not quite clear what your question is, or what you are asking for help with?
Do you need more help with this?If so, simply reply back on this page.
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.
I can advise you on the tv problem, but this is a support site and not where you would file a warranty company complaint, that would be a government function.
You would handle that from the help page.