Hi I'm sorry to hear that our having this problem.
I am Tech Michael, if I could call you I can explain exactly how to wire this up.
I will try to send you an offer for a phone call. If you accept, as per Just Answer, I will call you at your earliest convenience even now would work for me.
Otherwise we can do this through text.
In that case, please let me knwo how you have all of it wired? Inputs/ Outputs etc and type of connectors.
Thank you for that info.
Try just connecting the Video player to the TV by itself, Go from the Output on the video player to an open input on your TV. HDMI Coax, what ever is available. If yours has a coax connector on the back of the video player please let me know?
Then try the various menu inputs until you get to the one you are actually plugged into from the video player.
Thank you for your patience.