TV Repair Questions? Ask a TV Technician for Answers ASAP
Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Could you tell me the model of the tv, and where/how you downloaded that app?
Hisense is the brand. I need the model number, please. That will be printed on a sticker on the back of the tv.
Can you tell me specifically HOW you are trying to download this app? Are you trying to use the web browser on the tv and going to a web page where you are downloading it?
Thank you for the info, and my apologies for the delay. Those and other apps are not compatible with this tv. These hisense tvs are very basic and very poorly supported. They are only capable of using the built in apps that were on the tv when it was manufactured, and downloading apps via the browser is not supported, the tv is not capable of running them.
If you want to view other content on this tv, your best option would be to connect an external streaming device instead such as a firetv: http://amzn.to/2yrIU50
My apologies for the news,
Hello, it appears your question is still open.
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