TV Repair Questions? Ask a TV Technician for Answers ASAP
Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Could you tell me the model number from the back of the tv?If you press the menu button, on the tv itself or the hitachi remote, does that show on screen?
There are many variables here so without basic info like the model number it is difficult to properly diagnose this.
Most wall mounts tip/tilt/pull out to access the connections and view the model info, can you try again for me please?If absolutely not possible, can you at least tell me the age of the tv and size of the screen (diagonal inches)?
That is more likely just a coincidence. If you can get the requested information, then I can help you under the fees you've already paid.
I have no ability to cancel or refund anything.
I understand if you can't see the model. If you can get the other details, ask the owner, etc then I'll be able to help.