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Aric
Aric, Technician
Category: TV
Satisfied Customers: 46074
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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It was working perfectly fine last night today weve got

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Hi it was working perfectly fine last night today weve got nothing. Ive pulled it out n turned it off n on . Now we just got a picture with media on but wont let us click anything
Assistant: What's the model number of your TV? How old is it?
Customer: 2 years old n ill go look
Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: 42278fhddledcntd
Assistant: How long has this been an issue? What happened right before this popped up?
Customer: No like i said it worked last night hes tried to turn it on this morning and nothing . He thought it was batteries but tyere fine
Assistant: Is there anything else the TV Technician should be aware of?
Customer: No nothing

I am reviewing your details and will reply shortly.

Customer: replied 28 days ago.
Id like to know why i have to pay anything

Well because this is a pay for support site and like most people we work in exchange for payment.

The TV's 2 years old so not in warranty. Digihome would not even offer free tech support on this TV. So back to your TV, do you need help with this?

Customer: replied 28 days ago.
it doesnt work

Thanks. Okay, do you have the original Digihome remote control and can you get anything to display if you press MENU please?

Customer: replied 28 days ago.
wen i press it it does nothing when i mean nothing it just takes the menu sign on and off then nothing elsr

Okay so you're not able to select any menu options, or do anything else but get the menu on and off the screen correct?

Customer: replied 28 days ago.
i pushed a button on the back which brought up media browser with 5 options but cant do anything with them

Okay, this generally indicates a fault in the Mainboard of the TV and can require repairs made to fix the issue.

However it's worth it to try a hard reset, as sometimes the processor in the TV can simply have locked up.

The first thing you would try, is disconnect the set from power, then press and hold the power button on the TV itself (not the remote), for 10 seconds and release. Then plug the set back in, and also check that the power cord is connected tight at the TV as well. Press power once, and see if the set powers up normally. Try this procedure up to 2 times, and please let me know what happens.

Customer: replied 28 days ago.
Its back on thankyou

You're welcome and good to hear! Before you go, could you please click a POSITIVE RATING (by scrolling all of the way to the top of the page, and clicking 3-5 stars), so that I am credited for working with you today?

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