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Nick H.
Nick H., Camera Hobbyist
Category: Camera and Video
Satisfied Customers: 8276
Experience:  Been working with Camera for the last 5 years.
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galaxy camera wont start up.

Customer Question

When I turn on my Galaxy camera it goes as far as the samsung screen logo and thats it ! Could you please advise. The modle is EK-CG100 Samsung galaxy camera.

Submitted: 4 years ago.
Category: Camera and Video
Expert:  Nick H. replied 4 years ago.
Hello and thanks for your question. My name isXXXXX will be assisting youwith this issue.

It seems that your Camera's os is corrupted. We will Factory Reset the camera. If your photos are on the SD card, I suggest to remove the SD card first. Then reset your camera as follows:

  1. Remove the battery for 1 minute and put it back.
  2. Press and hold together Power Button and slide Zoom + for 5-8 seconds
  3. If the menu appear in LCD screen, choose Wipe Data/Factory Reset with Zoom + or Zoom -, press Power button to select.
  4. Use the Zoom - to select Delete user data. Press Power button to reset.
  5. If needed, press Power button to reboot your camera.
  6. Setup camera again as a new device.


If this method did not work or you need more help, please reply back to continue our conversation. If you do not require further assistance, kindly rate my service. Thank you!