How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Roger Your Own Question
Roger
Roger, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2135
Experience:  12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.
30429915
Type Your Camera and Video Question Here...
Roger is online now

Hi. I have an E-P1 pen camera and when I connect the camera

Customer Question

Hi. I have an E-P1 pen camera and when I connect the camera to my mac trying to arrange a firmware upgrade the camera is not recognised by the mac (via the firmware Olympus software downloaded free offline from Olympus yesterday). I habe two cables and have tried both.
Help!!
Thanks
Submitted: 4 years ago.
Category: Camera and Video
Expert:  Roger replied 4 years ago.

Roger :

Hi there. My name is Roger, and it would be my pleasure to help with your issue.

Roger :

What model of Mac are you using to try and update your camera. What OS are you running on your Mac.

JACUSTOMER-2eaz3sk9- :

Roger, hi

JACUSTOMER-2eaz3sk9- :

thanks for the inquiry. I have resolved the problem myself. It was setting the camera to 'set-ok' when the menu came up on the LCD. It was very unclear in-camera but trial and error (and frustration) meant I finally pressed a button that cleared the screen and allowed the online firmware upgrade to have access.

JACUSTOMER-2eaz3sk9- :

Hi Roger

JACUSTOMER-2eaz3sk9- :

Thanks Roger

JACUSTOMER-2eaz3sk9- :

Thanks Roger,

Roger :

No problem at all. Thanks for letting me know. You got the issue resolved and that's what's important to me. Please don't forget to click accept and leave a positive rating for me. Thanks and have a wonderful day!!!