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Roger
Roger, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2135
Experience:  12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.
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Hi. I have an E-P1 pen camera and when I connect the camera

Customer Question

Hi. I have an E-P1 pen camera and when I connect the camera to my mac trying to arrange a firmware upgrade the camera is not recognised by the mac (via the firmware Olympus software downloaded free offline from Olympus yesterday). I habe two cables and have tried both.
Help!!
Thanks
Submitted: 3 years ago.
Category: Camera and Video
Expert:  Roger replied 3 years ago.

Roger :

Hi there. My name is Roger, and it would be my pleasure to help with your issue.

Roger :

What model of Mac are you using to try and update your camera. What OS are you running on your Mac.

JACUSTOMER-2eaz3sk9- :

Roger, hi

JACUSTOMER-2eaz3sk9- :

thanks for the inquiry. I have resolved the problem myself. It was setting the camera to 'set-ok' when the menu came up on the LCD. It was very unclear in-camera but trial and error (and frustration) meant I finally pressed a button that cleared the screen and allowed the online firmware upgrade to have access.

JACUSTOMER-2eaz3sk9- :

Hi Roger

JACUSTOMER-2eaz3sk9- :

Thanks Roger

JACUSTOMER-2eaz3sk9- :

Thanks Roger,

Roger :

No problem at all. Thanks for letting me know. You got the issue resolved and that's what's important to me. Please don't forget to click accept and leave a positive rating for me. Thanks and have a wonderful day!!!

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