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Roger
Roger, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2135
Experience:  12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.
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My olympus e-pl3 had a sporadic problem, which seems to have

Resolved Question:

My olympus e-pl3 had a sporadic problem, which seems to have become permanent: whilst I can still take photographs on existing settings, and down-load them, I cannot: 1 open the main menues. 2 cannot scroll through displayed pictures with the left/right buttons - although I can with the 'wheel'. 3 cannot alter the settings in, for example, scene mode - am stuck on high-key portrait. 4 cannot change the settings from iso to white balance, for example - am stuck in iso, and cannot alter the iso values. 5 in manual, for example, i cannot alter the apperture nor shutter. Will I have to send the camera for repair, and if so, how do I go about it, Sincerely, XXXXX XXXXX

Submitted: 3 years ago.
Category: Camera and Video
Expert:  Roger replied 3 years ago.

Roger :

Hi there. My name is XXXXX XXXXX it would be my pleasure to help with your issue.

Roger :

This issue sounds like some kind of firmware failure which is like your camera's operating system. By removing the batteries you were most likely able to reset the firmware and get the camera working again temporarily. This can sometimes be rectified by flashing the camera with a firmware update, but we will need to be able to get into the camera's menus most likely to do that. Here's what I'd like you to try first, before sending it off for repairs.

Roger :

Remove the battery, memory card, lens, and any other accessories that may be removable from your camera and let it sit for a few minutes. Then re-install a new or verified fully charged battery only and try powering on the camera. Try this in all the different modes on the mode dial to see if you can access the camera menu in any mode. If you are able to access the menu, look in the setup menu for an option for factory reset and reset all the camera settings.

Roger :

If you are able to get into the menu and reset the camera, then next, remove all the pictures from your memory card by transferring them to a computer, then re-install the memory card in the camera and access the menu again. Select the option for formatting the memory card to erase anything on the card and rebuild the cards file structure.

Roger :

If you are able to get to this point you should be able to power the camera off and re-install the lens and use your camera normally. It may work without any future issues, but there is a chance that this could happen again down the road. In this case I would recommend updating the camera's firmware. Even if the firmware update doesn't specifically address the issue you are having, this is the only way that we as consumers have to re-flash the firmware in our cameras. Here's a link for the 1.2 firmware update for your model. CLICK HERE

Roger :

Follow these instructions exactly and update the firmware in your camera and that should correct your issue. If you aren't able to get that far and update the firmware, or if the problem persists, then you will need to send your camera in for service. For an issue like this I wouldn't recommend a local shop unless you have an authorized Olympus repair center that you know and trust. There's just too big a chance that you take it to them and they'll just send it to the factory repair center and charge you a mark up on the repairs when you could have sent it in on your own. Here's a link for Olympus factory service in the UK. CLICK HERE

Roger :

If your camera is less than one year old you should be able to get it repaired free of charge under warranty. If it's more than one year old be sure to get a quote from them as to the cost of repairs. They should be able to give you a free estimate when you contact them.

Roger :

Hope this helps. Let me know if you have any further questions or if there's anything else that I can do to assist you. Please don't forget to click accept and leave a positive rating for me. Thanks and have a wonderful day!!!

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