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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 3618
Experience:  30 years of experience as a TV station tech gives me a unique understanding of technical equipment issues.
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I have a Sony DSC W380 Camera. This takes excellent photos,

Customer Question

I have a Sony DSC W380 Camera. This takes excellent photos, which for a year I have had no problems downloading. Now I find that impossible - when I connect my camera to the LSD port in my computer to download all I get is a square with PMB Portable (J) on it, telling me that there is nothing to download.
I have not changed my computer, nor the lead. WHY cannot I transfer my photos as I have done many times before with this camera on this computer?
Please help - XXXXX XXXXX
Submitted: 3 years ago.
Category: Camera and Video
Expert:  Viet - Camera Tech replied 3 years ago.

Hello George! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. Can you please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:

http://166.78.231.170:8040/?Session=cc0d98fc-3cf9-4927-a691-e7ebf74d8e82

Thank you,

Customer: replied 3 years ago.

"Your Session" did not run, nor did any of the "other options." What now?

Expert:  Viet - Camera Tech replied 3 years ago.

Sorry, can you please go to that website in Internet Explorer (the big 'e' program icon), not Firefox or Chrome, etc.?

http://166.78.231.170:8040/?Session=cc0d98fc-3cf9-4927-a691-e7ebf74d8e82

Or go to the shorter website below in Internet Explorer:

http://tinyurl.com/mkq3q9z

Put the above website in the address bar on the top in Internet Explorer, then press the Enter key:

, then join session, and allow the Elsinore / ScreenConnect program to download / open / run, and try any other option it gives you as needed. Thank you,

 

If it still does not join / connect, please click on the website below:

https://www.join.me

, then click on "start meeting" at that website
, then download and run the file join.me when it prompts or shows
, (if prompted, click on Share)
, then tell me the 9 digit numbers that it will show in the join.me program.
, (Do not close the Join.me program.)

 

And/or have you tried taking out the memory card from the camera, then insert it to the memory card slot on the computer if there is one? And/or can you get a USB memory card reader?

 

Edit: It looks like you are away; when you are available, please only reply at the box below to continue. Thank you,

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