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Freddy M.
Freddy M., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 18398
Experience:  Years of experience.
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lens error

Resolved Question:

are you able to help me fix my lens error on cannon powershot

Submitted: 3 years ago.
Category: Camera and Video
Expert:  Freddy M. replied 3 years ago.
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Hello my name isXXXXX look forward to assisting and am very sorry to hear that you are having this problem.
Before we start I want to make sure you understand it is possible you will need to replace a part in order to fix this.
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Customer: replied 3 years ago.

is this a scam


 

Expert:  Freddy M. replied 3 years ago.

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No this is a paid tech support site called JustAnswer and I can help with your problem, but as I mentioned Before we start I want to make sure you understand it is possible you will need to replace a part in order to fix this.
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Expert:  Freddy M. replied 3 years ago.
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No this is a paid tech support site called JustAnswer and I can help with your problem, but as I mentioned Before we start I want to make sure you understand it is possible you will need to replace a part in order to fix this.
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Customer: replied 3 years ago.


am not technically minded is this a problem


 


 

Expert:  Freddy M. replied 3 years ago.
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No, this is a common issue hopefully you will not need a part but it is possible. What model powershot is it? If you get stuck with anything I give you let me know and I will walk you through it.
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Customer: replied 3 years ago.


power shot a2400is

Expert:  Freddy M. replied 3 years ago.
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First let's see if the lens is simply off center.
Try this while it is half way extended.

While holding the power button gently push the lens to the side.
Test this with both sides, if it is off center to one side doing this should get it to retract while holding the power button.

If this did not work please come back and let me know by clicking on reply to expert so we can continue.
If it did work please don’t forget to leave a positive rating it is greatly appreciated.

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Freddy M. and 3 other Camera and Video Specialists are ready to help you
Customer: replied 3 years ago.


lens comes out then retracts to half way

Expert:  Freddy M. replied 3 years ago.
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Right, as I mentioned with it out half way try that.
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Customer: replied 3 years ago.


no luck

Expert:  Freddy M. replied 3 years ago.
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If you look straight at the lens is it leaning to one side more than the others?
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Customer: replied 3 years ago.


no

Expert:  Freddy M. replied 3 years ago.
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I really hate to have to tell you this but unfortunately from what your description, I am sorry to say it is most likely a problem with the rubber runners that sit around the edges of the lens. These runners can be replaced but to do so you need to replace the entire lens. Any local camera, or electronics repair shop should be able to fix it but to do so they will replace the entire lens.

The price of the part can vary depending on shop and whether or not they can find a generic replacement so I would call around. Otherwise you can buy one from here: Click Here The labor cost would be about an hours worth the work at the shops rate. This rate is normally between $60 and $75 per hour anything more than that is to much. Due to the price of the repair some people do decide to replace the camera as it can be cheaper.

If you decide to go that route I would be happy to help you find a replacement. If you have any questions at all click on reply to expert and let me know. If not please don’t forget to leave a positive rating for my help - it is greatly appreciated. Please note you are rating me only, not this site or your camera needing a new part. I sincerely wish I had control over it needing a new part but unfortunately do not, so all I can do is give you honest and accurate information.
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Customer: replied 3 years ago.


thanks very much

Expert:  Freddy M. replied 3 years ago.
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You're welcome and I hope you have a wonderful day other than the unfortunate news.
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