How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Engineer1010 Your Own Question

Engineer1010
Engineer1010, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 23538
Experience:  MS Electrical and Computer Engg.
16465236
Type Your Camera and Video Question Here...
Engineer1010 is online now

The shutters on my Panasonic DMC-TZ40 camera will not close

Resolved Question:

The shutters on my Panasonic DMC-TZ40 camera will not close properly,can you help?
Submitted: 2 years ago.
Category: Camera and Video
Expert:  Engineer1010 replied 2 years ago.
Hi,

I am Andy and I will be glad to help you out with your issue today. Please Reply to me with doubts / questions till you are 100% satisfied.

When did you buy this camera and since when are you facing this issue


Did the camera ever fell down or had got physical shock

Andy

Customer: replied 2 years ago.


Hi


 


The camera is about 9 months old, and i think it was dropped on the beach !

Expert:  Engineer1010 replied 2 years ago.
Hi,

Is there any physical damage evident externally ?

Andy
Customer: replied 2 years ago.


no

Expert:  Engineer1010 replied 2 years ago.
Hi,

This is a very common problem in the type of camera that you have.

In most cases it happens due to dust build up in the cavity over a period of time or due to failure of the mechanism that opens/ shuts that cover. In your case it is possible that sand particles have stuck insude the shutter mechanism.

Hence, the first thing you should try is to get a compressed air can .... and blow air in the cavity of the cover to try to loosen it up ... and hopefully it will solve your problem.

If cleaning doesnt solve the problem, it would be a mechanical failure in the lens cover unit and it will have to be repaired / replaced.

As the camera is less than a year old, it should still be in warranty and as no external damage is evident, you can tell Panasonic that suddenly the shutter is not working fine and you need to get the camera repairer / replaced under warranty. Don't tell them anything about the drop on the beach.

Panasonic USA

  • 1-800-211-PANA (7262)

  • Hours

  • Mon-Fri 9:00 AM - 9:00 PM EST

  • Sat-Sun 10:00 AM - 7:00 PM EST


Let me know if you need further information via the REPLY TO EXPERT button.

Please go ahead and RATE this answer with SMILEY face (GOOD / EXCELLENT) so that I get credited for my answer through this website.

Thanks and take care!
Andy
Engineer1010, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 23538
Experience: MS Electrical and Computer Engg.
Engineer1010 and 2 other Camera and Video Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Russell A.

    Russell A.

    Camera and Video Technician

    Satisfied Customers:

    3618
    30 years of experience as a TV station tech gives me a unique understanding of technical equipment issues.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RU/RUSSTING/2012-1-19_1301_DSC08705a.64x64.JPG Russell A.'s Avatar

    Russell A.

    Camera and Video Technician

    Satisfied Customers:

    3618
    30 years of experience as a TV station tech gives me a unique understanding of technical equipment issues.
  • http://ww2.justanswer.com/uploads/RE/Readyrmca/2011-6-24_205114_38136130160763446716587523677594964494321n.64x64.jpg Roger's Avatar

    Roger

    Camera and Video Technician

    Satisfied Customers:

    1207
    12 Yrs Exp. Video, CCTV. If you need to see what's happening I'm your guy.
  • http://ww2.justanswer.com/uploads/marciaphoto/2010-05-07_175106_justanswer.jpg Marcia's Avatar

    Marcia

    Professional Wedding Photographer

    Satisfied Customers:

    833
    20 years experience photographing weddings and family photography full time. Canon Camera preference
  • http://ww2.justanswer.com/uploads/jdsvideo/2009-05-20_200305_picture_096.jpg jdsvideo's Avatar

    jdsvideo

    Camera and Video Technician

    Satisfied Customers:

    690
    twenty five years experience repairing video,specializing in camcorder and digital camera
  • http://ww2.justanswer.com/uploads/AndreaM/2010-7-20_134019_JustAnswer.jpg Andy Mont's Avatar

    Andy Mont

    Engineer

    Satisfied Customers:

    166
    R&D Electronics Engineer - Canon, Sony, Nikon
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Engineer1010's Avatar

    Engineer1010

    Camera and Video Technician

    Satisfied Customers:

    107
    MS Electrical and Computer Engg.
  • http://ww2.justanswer.com/uploads/shineanswer/2010-01-30_014323_pp2.jpg Shinod's Avatar

    Shinod

    Camera and Video Technician

    Satisfied Customers:

    83
    Diploma in Photography (Analog, digital, aerial), over 15+ years of experience
 
 
 

Related Camera and Video Questions