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hsroy79
hsroy79, Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 2832
Experience:  Camera and Video TechnicianBachelor's Degree
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SZ-31MR Lenz lock out in full zoom position or beyond.

Resolved Question:

SZ-31MR Lenz lock out in full zoom position or beyond.
Submitted: 3 years ago.
Category: Camera and Video
Expert:  hsroy79 replied 3 years ago.
Hi,

I am himadri ..

Please describe your problem elaborately..
Customer: replied 3 years ago.

Zoom error occured following a fall when the camera had knock on the the front with lens in closed postion.


The camera has now failed with lens fully extended and will not retract.

Expert:  hsroy79 replied 3 years ago.
Please let me know your camera company name and model number ?
Customer: replied 3 years ago.

Olympus SZ-31MR

Expert:  hsroy79 replied 3 years ago.
Look carefully between the lens and the camera body for any sand, dirt or any damaged etc.Try turning the camera with the lens facing down and shake to dislodge anything stuck and try removing batteries and memory card, wait 5 minutes and refit the battery only and let me know the result..
Customer: replied 3 years ago.

I have triedyour suggestion and have acheived a little more movement and I think the problem is still grit in the mechanism which is stopping the correct movement of the lens.


I am still getting grit out by tapping the body and the lens when I


manage to get more zoom .


Any further suggestions regarding dismantling would be appreciated.

Expert:  hsroy79 replied 3 years ago.
Turn off the camera. Place it on the back with the lens facing up and take a look at the spacing between the lens and the lens housing. If you notice that the gap is not even all the way around the lens. This type of a problem usually occurs if the camera was dropped while the lens was extended. In such cases, the lens barrel was moved from its regular place and your goal would be to try and put it back into place. Simply - VERY GENTLY - press down the lens on the side where the gap is the biggest. You should hear a click as it pops back into place. Try powering the camera back on and let me know the result..
Customer: replied 3 years ago.

Still no change.


Zoom error still comes upover 3.5 zomm.

Expert:  hsroy79 replied 3 years ago.
Consider using a thin piece of paper or a sewing needle to help dislodge them. Pay particular care not to scratch your lens barrel with the needle. Also, I do not recommend probing too deeply around the lens barrel with the paper (don't go more than a 1 cm or 1/2 in). Particularly I do not recommend probing deeply around the most outer (largest) lens barrel gap, as you may dislodge the lens barrel dust gasket that's located just inside of that gap and let me know the result...
Customer: replied 3 years ago.

Tried your suggestion and eventually got full zoom but after a short time of full resonse the camera has now failed completely with no display or movement.

Expert:  hsroy79 replied 3 years ago.
Unfortunately what you have described indicates that the problem seems to be with your camera internal lens mechanism that's why you are facing this type of problem....

Is your camera under warranty ?
Customer: replied 3 years ago.

Warrenty expired and would not cover damage.


Thanks for yor help and advise.

Expert:  hsroy79 replied 3 years ago.
Then please don't send your camera to service center because the repairing cost is too high almost a new camera price. So if you buy a new camera then it is a good idea for you....
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