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Steve G.
Steve G., Engineer
Category: Camera and Video
Satisfied Customers: 17986
Experience:  VP of electronic repair company.
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I have a Nikon Coolpix 520 and I am having problems transferring

Resolved Question:

I have a Nikon Coolpix 520 and I am having problems transferring photos to my computer - with an error message that says the cable has now been disconnected. I've also tried uploading via the View NX2 utility and it doesn't upload either. Anyone know how to get this working_
Submitted: 3 years ago.
Category: Camera and Video
Expert:  Steve G. replied 3 years ago.
Hello there and welcome to Just Answer. My name is ***** ***** I will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way.

Does your computer or laptop have an SD card slot?

Please let me know so that we can continue.

Regards
Steve





Customer: replied 3 years ago.

Now I'm not sure - let me check and I'll be back with you in a moment

Expert:  Steve G. replied 3 years ago.
Ok, I'll be here.

Most new-ish computer and laptops have one.

Steve



Customer: replied 3 years ago.

I've replied to you twice, but the information doesn't seem to be recording here - so can you confirm if you have received my two other replies?

Expert:  Steve G. replied 3 years ago.
No, I'm wating for you to tell me if you have a card slot :)

Steve

Customer: replied 3 years ago.

Yes, I do

Expert:  Steve G. replied 3 years ago.
Excellent.

So remove the card from the camera and insert it into the card slot untilyou hear it click.

The computer should then take over and ask you what you want to do with the image files i.e.import them.

Can you try that please?

Steve







Customer: replied 3 years ago.

Great, it seems to be working. There's a lot of photos so I think there's about an hour of time. This seems like an alternative to the cable method, do you think the cable is broken or needs replaced?

Expert:  Steve G. replied 3 years ago.
Yes, if you have a card slot, the preferred method for transferring photo files is NOT using that cable.

Usually it's the small port on the camera that fails although it could also be the cable.

I hope that answers your question. If it does, please remember to rate the service I provided by clicking a smiley face and then the 'Submit' button. Don't worry, this won't close your question... you can still come back whenever you want if you need more information.

If this didn't answer your question, just click 'Reply to Expert' and let me know!

Regards

Steve









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