I believe the battery only charges up a fraction of the total needed - she and the camera are in Italy so I cannot be more precise. It does not start even with the part filled battery. She bought it in February 2013 - would you expect her to need new parts yet?
Final query - is there a reset process on this camera? If I get a similar problem on my phone I remove the battery and SIM card which resets it all. Is there a similar process on this camera? Many thanks!