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Russell A.
Russell A., Camera and Video Technician
Category: Camera and Video
Satisfied Customers: 6010
Experience:  30 years of experience as a TV station tech gives me a unique understanding of technical equipment issues.
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I have a Lumix DMC-FX30 which has served me well for several

Resolved Question:

I have a Lumix DMC-FX30 which has served me well for several years now, but yesterday when I came to use it outside, the LCD screen, instead of displaying the normal colours, showed with a light purple background . It appears that indoor shots with flash are sort of okay, but external shots show up with washed out greens and the recorded picture is practically indiscernible. Any suggestions please ?
Regards,
David
Submitted: 2 years ago.
Category: Camera and Video
Expert:  Russell A. replied 2 years ago.

Hi,


Please reset the camera settings using the instructions below. Go to "RESET" not "NO. RESET". Please let me know the result.

Press Menu

Select the Setup tab on the left (the Wrench)

Arrow right once

Arrow down to Reset (Not No. Reset)

Arrow right once

Press Menu/Set

Select Yes

Press Menu/Set

If the problem is not cleared by the reset, then, unfortunately what you have described indicates that there is a problem with the ccd (the light sensitive chip that produces the image) or the connection to it, and while your camera is not on the current list of cameras for possible free repair, the information at the link below does fully explain the problem and tells how Panasonic handled it. Since more and more models from the same time period have the identical problem the info may give you some leverage with Panasonic. Click on or copy and paste the link into your browser

http://www.imaging-resource.com/badccds.html

You can contact Panasonic support at the link below using the information at link below

http://panasonic.net/support/consumer.html

Please keep in mind that my diagnosis & solutions provided are directly dependent on the accuracy of your description of the problem. As with any "do it yourself" fixes, success is a "team effort", since I can't see or touch the camera, and relies on the customer's manual dexterity and ability to follow the instructions well.

If you require additional information, please use the Reply to Expert Tab to contact me. Click the ratings only after our exchange is complete and you are satisfied.

If, and only if my answer to your question is helpful and you are Satisfied with it, please leave Positive Feedback. Thank you

Russell A. and 4 other Camera and Video Specialists are ready to help you
Customer: replied 2 years ago.

Thanks for this Russ, it looks as though I'll need to contact Panasonic though, because the re-set didn't work.

Best wishes,

David

Expert:  Russell A. replied 2 years ago.
Thank you for the update and the excellent rating.
Customer: replied 2 years ago.

Hi Russ,

How many ratings need I give ? Surely I cannot rate your 12.28 EST reply ?

David

Expert:  Russell A. replied 2 years ago.
Sorry for the misunderstanding. You do not need to make another rating, I was just thanking you for the one you gave me. We are complete.Cool
Customer: replied 2 years ago.

That's fine Russ; all the best.


David

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